hourly checklist for my employees at a convenience store where only one person works at a time.
Opening Checklist
- Use the key to unlock the front door.
- Enter the alarm code on the keypad.
- Ensure the alarm is disarmed before opening.
- Check for any security alerts or messages.
- Flip on the main light switches.
- Turn on any display and aisle lights.
- Check for burnt-out bulbs and replace them.
- Ensure all areas are adequately illuminated.
- Open refrigeration unit doors.
- Use a thermometer to check internal temperatures.
- Adjust thermostats if temperatures are outside the acceptable range.
- Document temperature readings for records.
- Gather all supplies needed for the counter.
- Organize bags, receipts, and other materials neatly.
- Ensure easy access to frequently used items.
- Check stock levels and reorder supplies if low.
- Walk through the store to assess displays.
- Restock shelves with out-of-stock items.
- Ensure price tags and labels are visible.
- Arrange products attractively to enhance sales.
- Inspect floors for debris and spills.
- Wipe down shelves and displays with a cloth.
- Check restrooms for cleanliness and restock supplies.
- Address any messes immediately.
- Open the cash register drawer.
- Count the cash and coins in the drawer.
- Compare with the cash log to ensure accuracy.
- Make adjustments if discrepancies are found.
- Stand near the entrance to welcome customers.
- Smile and make eye contact as they enter.
- Use a friendly tone to greet each customer.
- Offer assistance if needed immediately.
- Conduct a quick inventory check of key items.
- Identify low-stock items that need replenishing.
- Restock shelves from the storage area.
- Keep a list of items that require restocking later.
- Pick up any litter or debris immediately.
- Wipe surfaces and displays regularly.
- Ensure aisles are clear of obstacles.
- Conduct periodic checks of the restrooms.
- Inspect all products for expiration dates.
- Remove any expired items immediately.
- Document removed items for inventory purposes.
- Dispose of expired products according to store policy.
- Check for any items obstructing walkways.
- Ensure spills are cleaned up promptly.
- Use caution signs if necessary.
- Report any maintenance issues to management.
- Process each transaction with accuracy.
- Count change back to the customer clearly.
- Provide a printed receipt for all purchases.
- Double-check the total before finalizing the sale.
- Listen actively to customer questions.
- Provide clear and helpful answers.
- Offer assistance with product selection.
- Thank customers for their business.
- Walk around the perimeter of the store.
- Look for any debris, ice, or other hazards.
- Remove any obstacles that may pose a risk.
- Check for proper lighting in the entrance area.
- Locate all promotional materials stored.
- Position signs and displays in high-visibility areas.
- Ensure all materials are clean and intact.
- Adjust placements for maximum customer attention.
- Power on all payment devices.
- Run a test transaction with a small amount.
- Verify that receipts print correctly.
- Check connectivity for electronic payment systems.
- Count the number of available carts and baskets.
- Inspect for damages or cleanliness.
- Clean any dirty carts or baskets.
- Return carts to the entrance for customer access.
- Access the sales report from the previous day.
- Note any trends or significant sales.
- Read any messages or notes from management.
- Highlight any important information for your shift.
- Check the maintenance log for issues reported.
- Make note of any new issues encountered.
- Prioritize repairs based on urgency.
- Report issues to management as necessary.
- Retrieve fresh food items from storage.
- Check all expiration dates for compliance.
- Display items attractively for customers.
- Discard any expired or damaged items.
- Locate the first aid kit in the store.
- Inspect all items for expiration dates.
- Restock any items that are low or missing.
- Ensure the kit is easily accessible.
- Read through the latest store policy documents.
- Note any changes or updates that affect operations.
- Familiarize yourself with emergency procedures.
- Ask management if any clarifications are needed.
- Check the levels of toilet paper, soap, and towels.
- Restock supplies as necessary.
- Clean the restroom surfaces thoroughly.
- Ensure the restroom is presentable for customers.
- Identify any seasonal items or promotions.
- Arrange displays according to marketing guidelines.
- Ensure items are well-stocked and appealing.
- Adjust signage to promote the displays effectively.
- Log into social media accounts and check notifications.
- Respond to any customer inquiries promptly.
- Note any updates or announcements from management.
- Share relevant updates with customers in-store.
- Power on all required equipment.
- Run a test to ensure proper functionality.
- Check for cleanliness and readiness of equipment.
- Make a note of any equipment issues.
- Review product information sheets or promotional materials.
- Ask management about any new items.
- Practice explaining new products clearly.
- Stay informed to enhance customer service.
- Draft a task list based on store needs.
- Prioritize tasks by importance and urgency.
- Share the list with any coworkers if applicable.
- Keep the list visible for easy reference.
Closing Checklist
- Remove cash from the register drawer.
- Separate bills and coins for easier counting.
- Use a calculator or cash counting machine.
- Compare the total to the sales log.
- Report any discrepancies to the manager.
- Sweep the entire floor area thoroughly.
- Mop floors using appropriate cleaning solution.
- Wipe down surfaces and counters.
- Clean any spills or stains immediately.
- Dispose of trash and replace liners.
- Check inventory levels for sold-out items.
- Retrieve restock items from storage.
- Place items neatly on shelves.
- Ensure labels are facing forward.
- Check expiration dates on restocked items.
- Sort items by category or type.
- Check for expired items and remove them.
- Label boxes or shelves for easy access.
- Secure all items to prevent damage.
- Close and lock any storage units.
- Switch off all lights in the store.
- Turn off non-essential equipment.
- Ensure refrigeration units remain on if needed.
- Double-check that all electronics are powered down.
- Confirm that all switches are in the off position.
- Close all doors securely.
- Engage the lock mechanism on the entrance.
- Input the alarm code as per instructions.
- Test the alarm system to ensure it’s active.
- Ensure all exits are secured.
- Fill out the sales report template.
- Include total sales figures and cash count.
- Document any issues or incidents.
- Submit the report as directed.
- Keep a copy for reference.
- Inspect each window for security.
- Close and lock all windows properly.
- Check for any signs of tampering.
- Ensure windows are free of obstructions.
- Confirm that all locks are functioning.
- Check expiration dates on all products.
- Separate expired items from sellable stock.
- Follow disposal procedures outlined by store policy.
- Document any disposed items as required.
- Ensure trash is taken out promptly.
- Check refrigeration for perishable items.
- Remove any items that are past their sell-by date.
- Store remaining items in appropriate temperature zones.
- Label items clearly with dates.
- Confirm cooler/freezer temperatures are correct.
- Go through the complaint log if available.
- Address any unresolved issues immediately.
- Document customer feedback for future reference.
- Communicate any major issues to management.
- Ensure customer concerns are resolved satisfactorily.
- Inspect all areas of the store.
- Look for any remaining customer items.
- Ensure merchandise is organized and displayed properly.
- Check for cleanliness and order.
- Confirm all tasks on the checklist are completed.
- Log any items that were restocked.
- Record any items removed or disposed of.
- Check for discrepancies in inventory counts.
- Submit updated inventory records if required.
- Ensure records are accurate for the next shift.
- Identify all non-essential equipment.
- Unplug or switch off each device.
- Ensure that coffee machines are cleaned.
- Check that microwaves are empty and cool.
- Confirm that all equipment is powered down.
- Inspect the restroom for cleanliness.
- Restock toilet paper, soap, and towels.
- Clean any surfaces and mirrors.
- Ensure trash bins are empty.
- Report any maintenance issues.
- Place all cash and receipts in the safe.
- Ensure the safe door is closed securely.
- Rotate the lock mechanism as per instructions.
- Check that the safe is inaccessible.
- Document safe contents if required.
- Check the current temperature setting.
- Adjust the thermostat to the desired off-hours range.
- Ensure settings are saved and functioning.
- Confirm the heating/cooling system is operational.
- Log the temperature setting changes.
- Conduct a thorough inspection of the store.
- Document any maintenance needs, including light bulbs.
- Report issues to management promptly.
- Prioritize urgent maintenance issues.
- Follow up to ensure issues are resolved.
- Check all promotional displays for accuracy.
- Arrange signs to attract customer attention.
- Clean any dirty displays or signs.
- Ensure that items on display are in stock.
- Prepare for any upcoming promotions.
- Document any suspicious activity or individuals.
- Report concerns to management or security.
- Ensure a detailed description is recorded.
- Monitor the store surroundings before closing.
- Follow up on any reported issues.
- Locate the 'Closed' sign in the designated area.
- Ensure the sign is clean and easily readable.
- Position the sign at the main entrance door.
- Secure the sign so it cannot be easily knocked over.
- Check visibility from a distance to ensure it is noticeable.
Use in Manifestly