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housekeeping department

I. Daily Cleaning Tasks

Check and restock cleaning supplies and equipment.

Dust all surfaces, including furniture, fixtures, and baseboards.

Vacuum carpets and rugs in guest rooms and common areas.

Mop hard floors with appropriate cleaning solutions.

Clean and sanitize bathrooms, including toilets, sinks, and showers.

Empty trash bins and replace liners in guest rooms and public areas.

Check for maintenance issues and report them to the maintenance department.

II. Deep Cleaning Tasks (Weekly/Monthly)

Clean windows, blinds, and curtains in guest rooms and common areas.

Shampoo carpets and clean upholstery as needed.

Deep clean bathrooms, focusing on grout, tiles, and fixtures.

Dust and clean light fixtures and ceiling fans.

Wash walls and doors to remove stains and marks.

Clean air vents and replace air filters as necessary.

Organize storage areas and ensure proper inventory of supplies.

III. Special Event Preparation

Set up meeting rooms and event spaces according to client specifications.

Ensure all equipment and furniture are clean and in good condition.

Prepare guest rooms for special occasions (e.g., anniversaries, honeymoons).

Coordinate with other departments for event logistics and staffing.

IV. Safety and Compliance

Follow all safety protocols for cleaning chemicals and equipment usage.

Ensure that all cleaning staff are trained in proper handling of hazardous materials.

Conduct regular safety inspections of cleaning equipment.

Keep emergency exits and pathways clear of obstructions.

V. Customer Service and Communication

Maintain a friendly and professional demeanor when interacting with guests.

Respond promptly to guest requests for additional services or items.

Report guest feedback to management for continuous improvement.

Maintain clear communication with front desk and other departments regarding room status.

VI. End of Shift Duties

Complete daily cleaning logs and reports.

Return all cleaning supplies and equipment to designated storage areas.

Review the next day’s cleaning schedule and prepare accordingly.

Conduct a final walk-through of assigned areas before leaving.

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