Housekeeping Department
I. Daily Cleaning Tasks
- Check for any visible dirt, stains, or debris.
- Inspect furniture for wear and tear.
- Test lights, air conditioning, and heating.
- Look for any maintenance issues, such as leaks or broken fixtures.
- Report any issues to maintenance immediately.
- Use microfiber cloths to trap dust effectively.
- Start from the highest surfaces and work downwards.
- Don't forget to dust lampshades and decorative items.
- Use a damp cloth for sticky spots or heavy dust.
- Ensure baseboards are free from dust and grime.
- Use a vacuum cleaner with appropriate attachments.
- Focus on corners and under furniture for thorough cleaning.
- Check and empty the vacuum bag if necessary.
- Vacuum hallways and common areas systematically.
- Ensure rugs are flat and free from debris.
- Use a suitable cleaning solution for the floor type.
- Mop in sections, starting from the farthest point.
- Allow the floor to dry to prevent slips.
- Pay special attention to corners and behind toilets.
- Disinfect using appropriate chemicals for hygiene.
- Remove used linens and towels carefully.
- Inspect linens for stains or damage before replacing.
- Ensure fresh linens are properly fitted on the bed.
- Fold towels neatly and place them in designated areas.
- Double-check the number of towels matches hotel standards.
- Use a disinfectant for all surfaces.
- Scrub toilets, sinks, and showers with appropriate tools.
- Pay attention to grout and caulking for cleanliness.
- Wipe down mirrors and fixtures for shine.
- Restock bathroom supplies after cleaning.
- Check all trash bins, including small ones.
- Use gloves when handling trash.
- Replace liners securely to avoid leakage.
- Ensure bins are clean and odor-free.
- Dispose of trash according to hotel policy.
- Check inventory of supplies needed.
- Ensure items are within expiration dates.
- Place items neatly for easy access.
- Restock quantities according to hotel standards.
- Double-check that all supplies are replenished.
- Inspect guest rooms and public areas for items.
- Log found items in the lost and found register.
- Store items securely until claimed.
- Follow hotel policy for unclaimed items.
- Notify management of any valuable items found.
- Use glass cleaner and a microfiber cloth.
- Wipe in a circular motion to avoid streaks.
- Inspect for any damage or wear on window frames.
- Ensure outdoor windows are also cleaned where accessible.
- Check for any obstructions blocking views.
- Use disinfecting wipes or spray on all surfaces.
- Focus on areas frequently touched by guests.
- Ensure cleaning is thorough to reduce germs.
- Let surfaces dry to allow disinfectant to work.
- Repeat in common areas as necessary.
- Check each appliance for cleanliness inside and out.
- Test appliances to ensure they are operational.
- Replace any used or expired items within appliances.
- Report any non-functioning appliances to maintenance.
- Clean any spills or stains immediately.
- Remove any items left by guests and organize.
- Ensure furniture is arranged neatly and accessibly.
- Check for misplaced items and return to their spots.
- Keep pathways clear for safety.
- Assess overall room aesthetics for guest comfort.
- Test each light fixture in the room.
- Replace burnt-out bulbs with new ones immediately.
- Ensure the correct wattage is used for each fixture.
- Check for flickering lights indicating wiring issues.
- Report any electrical problems to maintenance.
- Use a standard folding method for consistency.
- Arrange towels by size and type for easy access.
- Place towels in a visually appealing manner.
- Ensure towels are clean and free from wrinkles.
- Add decorative touches if hotel policy allows.
- Sweep away debris and dirt from the area.
- Wipe down outdoor furniture with appropriate cleaners.
- Check for any maintenance needs, like broken furniture.
- Ensure outdoor areas are free from hazards.
- Sanitize surfaces where guests may sit or touch.
- Inspect filters and clean them if necessary.
- Test the unit for proper heating and cooling.
- Check for unusual noises indicating issues.
- Report any malfunctions to maintenance immediately.
- Ensure vents are clear of obstructions.
- Look for trip hazards, such as loose carpets.
- Check smoke detectors and fire exits for access.
- Inspect electrical cords for damage.
- Ensure all safety equipment is in place.
- Document and report any safety concerns.
- Use a standardized form for reporting.
- Provide clear descriptions of issues and locations.
- Include any supplies that need replenishing.
- Ensure the log is accessible for the next shift.
- Communicate important issues to the incoming staff.
- Clean equipment after each use to maintain hygiene.
- Store supplies in designated areas for easy access.
- Label storage areas for clear identification.
- Check inventory levels and restock as needed.
- Ensure cleaning tools are in good working condition.
- Check guest profiles for any specific requests.
- Note any preferences for cleaning times or methods.
- Communicate with team members about guest needs.
- Adjust cleaning routines based on feedback.
- Ensure personalized service enhances guest satisfaction.
II. Room Preparation for Check-In
- Vacuum carpets and clean floors thoroughly.
- Dust all surfaces, including furniture and fixtures.
- Wipe down windows and mirrors to remove streaks.
- Empty trash bins and replace liners.
- Check for any remaining personal items from previous guests.
- Adjust the thermostat to a temperature between 68-72°F.
- Ensure the heating or cooling system is functioning properly.
- Check for any drafts or temperature inconsistencies.
- Leave a note indicating the thermostat setting for guests.
- Position furniture according to the hotel's layout guidelines.
- Ensure that chairs, tables, and beds are aligned neatly.
- Place amenities like coffee makers and minibars in accessible locations.
- Make sure that all furniture is stable and in good condition.
- Test all light switches and lamps for functionality.
- Replace any burnt-out bulbs with appropriate wattage.
- Ensure that emergency lights are operational.
- Clean light fixtures to enhance brightness.
- Plug in and test each appliance to ensure functionality.
- Clean appliances inside and out, removing any stains.
- Check for proper stocking of fridge items as per hotel policy.
- Ensure coffee maker has all necessary components.
- Inspect walls, ceilings, and floors for any damages.
- Test plumbing fixtures for leaks or issues.
- Check for any electrical problems, including outlets.
- Document issues and report them using the hotel's maintenance system.
- Ensure all toiletries are full and within expiration dates.
- Refill toilet paper and tissue boxes as needed.
- Arrange items neatly for easy access.
- Check for cleanliness of the bathroom surfaces.
- Inspect linens for stains or damages before placing them.
- Ensure beds are made according to hotel standards.
- Smooth out wrinkles by using a steamer or iron if necessary.
- Check that decorative pillows are arranged properly.
- Use appropriate cleaning solutions to sanitize surfaces.
- Dampen cloths to dust all high and low surfaces.
- Pay special attention to high-touch areas.
- Check for cleanliness before the final inspection.
- Check the inventory of in-room snacks and beverages.
- Restock items that are low or missing.
- Ensure that all items are within expiration dates.
- Arrange snacks and beverages aesthetically in the minibar.
- Gather all relevant welcome materials from the hotel lobby.
- Place them neatly on the desk or in the welcome folder.
- Ensure that materials are up-to-date and relevant.
- Include any personalized notes if applicable.
- Check the functionality of each access card.
- Confirm that cards are programmed for the correct room.
- Place cards neatly on the desk or in a welcome packet.
- Ensure that spare keys are stored securely.
- Inspect each area of the room for cleanliness.
- Check that all amenities and supplies are in place.
- Look for any maintenance issues or damages.
- Confirm that the overall presentation is welcoming.
- Test all locks on windows and doors for security.
- Ensure windows open and close easily without obstruction.
- Check for any broken screens or seals.
- Confirm that curtains or blinds are in good condition.
- Review any notes regarding guest requests.
- Prepare and place requested items in the room.
- Confirm that special arrangements are completed.
- Communicate with staff if further assistance is needed.
- Inspect the room for any sources of bad odors.
- Use air fresheners or odor eliminators as needed.
- Open windows to air out the room if possible.
- Ensure cleaning products used are fresh-scented.
- Check that smoke detectors are installed and functioning.
- Verify that fire extinguishers are easily accessible.
- Ensure that all safety signs are visible.
- Document any safety equipment checks performed.
- Use hotel stationery to write a welcoming note.
- Include the guest's name and any special notes.
- Place the note on the desk or bedside table.
- Ensure it is presented neatly and clearly.
- Check all areas for leftover items from previous guests.
- Remove any personal belongings left behind.
- Ensure all storage areas are empty and clean.
- Confirm that the room is tidy and organized.
Use in Manifestly