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housekeeping manager

1. Daily Operations

Verify staffing levels for the day.

Conduct a morning briefing with housekeeping staff.

Review occupancy reports and special requests.

Inspect public areas for cleanliness and maintenance issues.

Ensure all cleaning supplies and equipment are stocked and functional.

2. Room Inspection

Inspect a sample of guest rooms for cleanliness and maintenance.

Check for proper linen replacement and towel inventory.

Ensure toiletries are stocked and in good condition.

Verify that housekeeping carts are organized and stocked.

Document any maintenance issues found during inspections.

3. Staff Management

Assign daily tasks to housekeeping staff.

Monitor staff performance and provide feedback.

Address any personnel issues or conflicts.

Schedule training sessions for new staff or ongoing training.

Conduct regular safety briefings to ensure compliance with safety protocols.

4. Guest Relations

Respond to guest requests or complaints promptly.

Ensure guest preferences are communicated to the team.

Follow up with guests after their stay for feedback.

Maintain a log of guest feedback and take action as needed.

Collaborate with front desk staff to meet special guest requests.

5. Inventory Management

Conduct weekly inventory checks of cleaning supplies and linens.

Order supplies as needed and manage vendor relationships.

Track usage of cleaning products and adjust orders accordingly.

Ensure proper storage of supplies to avoid damage or waste.

Review budget for housekeeping supplies and report discrepancies.

6. Health and Safety Compliance

Ensure compliance with health and safety regulations.

Conduct regular safety audits of the housekeeping department.

Provide training on hazardous materials and safe handling.

Maintain updated safety data sheets (SDS) for cleaning products.

Ensure proper use of personal protective equipment (PPE).

7. Reporting and Documentation

Prepare daily and weekly reports on occupancy and cleaning status.

Document any incidents or accidents involving housekeeping staff.

Maintain records of training sessions and staff certifications.

Track and report on labor costs and productivity metrics.

Ensure all housekeeping logs are completed accurately.

8. Seasonal and Special Events Preparation

Create a plan for deep cleaning during off-peak seasons.

Coordinate with event planners for special event preparations.

Schedule additional staff for peak seasons or events.

Ensure all equipment is ready and functional for events.

Communicate with all departments regarding special needs or requests.

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