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ICT Department

Infrastructure Management

Assess existing hardware and software systems.

Inventory all current hardware and software.
Identify performance metrics and requirements.
Evaluate compatibility with existing systems.
Document findings for future reference.
Recommend upgrades or replacements as needed.

Ensure network connectivity and bandwidth are adequate.

Test network speeds at various times.
Assess current usage against available bandwidth.
Identify potential bottlenecks in the network.
Plan upgrades or optimizations as necessary.
Document network performance metrics.

Maintain server and data storage solutions.

Monitor server performance regularly.
Conduct routine checks on data storage health.
Ensure software updates are applied consistently.
Replace aging hardware before failures occur.
Document maintenance activities for audit purposes.

Regularly back up all critical data.

Establish a backup schedule for all critical data.
Use both on-site and off-site backup solutions.
Test backup restoration processes regularly.
Document backup procedures and recovery steps.
Ensure compliance with data retention policies.

Establish redundancy measures for critical systems.

Identify critical systems requiring redundancy.
Implement failover solutions and load balancers.
Test redundancy systems regularly for reliability.
Document redundancy configurations and procedures.
Review redundancy measures during audits.

Here are some additional steps that could be included in the Infrastructure Management section of the checklist

Evaluate and update infrastructure documentation regularly

Schedule regular reviews of all documentation.
Incorporate changes and updates as they occur.
Ensure documentation is accessible to relevant staff.
Maintain version control for all documents.
Train staff on using updated documentation.

Implement virtualization technologies to optimize resource utilization

Assess current hardware capabilities for virtualization.
Select appropriate virtualization software solutions.
Migrate existing applications to virtual environments.
Monitor performance and resource allocation.
Document virtualization architecture and configurations.

Conduct regular hardware and software audits to ensure compliance and performance

Schedule audits at regular intervals.
Check for software licensing compliance.
Assess hardware performance against benchmarks.
Document audit findings and action plans.
Review previous audit recommendations for follow-up.

Monitor and manage power supply and cooling systems for data centers

Install monitoring tools for power and cooling.
Conduct regular inspections of power supplies.
Ensure adequate cooling is maintained at all times.
Document any issues and resolutions.
Plan for backup power solutions.

Develop and test disaster recovery plans to ensure business continuity

Draft a comprehensive disaster recovery plan.
Identify key personnel for recovery efforts.
Conduct regular drills to test the plan.
Update the plan based on drill outcomes.
Document all revisions to the recovery plan.

Establish a schedule for routine maintenance and upgrades of hardware components

Create a maintenance calendar for all hardware.
Assign responsibilities for maintenance tasks.
Track maintenance activities and results.
Plan for upgrades ahead of hardware end-of-life.
Document maintenance and upgrade history.

Ensure physical security measures are in place for data centers and equipment

Assess current physical security protocols.
Install surveillance cameras and access controls.
Conduct regular security audits of facilities.
Train staff on security procedures.
Document security measures and incidents.

Evaluate and upgrade network infrastructure to support emerging technologies

Research upcoming technologies relevant to operations.
Assess current network capacity and performance.
Plan for phased upgrades to infrastructure.
Document changes and anticipated impacts.
Review network infrastructure periodically.

Implement network monitoring tools to detect and resolve issues proactively

Select appropriate network monitoring software.
Configure alerts for network performance issues.
Regularly review monitoring reports for trends.
Document issues and resolution actions.
Train staff on using monitoring tools effectively.

Establish a process for decommissioning outdated equipment securely

Create a checklist for equipment decommissioning.
Ensure data is wiped securely from devices.
Document final disposition of all decommissioned items.
Train staff on decommissioning procedures.
Review and update policies as needed.

System Security

Implement firewalls and intrusion detection systems.

Configure firewalls to block unauthorized access.
Set up intrusion detection systems to monitor traffic.
Regularly review firewall rules and update as necessary.
Ensure proper logging of detected intrusions.
Test systems for potential vulnerabilities.

Regularly update antivirus and anti-malware software.

Schedule automatic updates for antivirus software.
Perform manual updates after major software releases.
Run full system scans weekly.
Monitor software for any detected threats.
Maintain a record of scans and actions taken.

Conduct security audits and vulnerability assessments.

Schedule audits quarterly to assess system security.
Use automated tools for vulnerability scanning.
Document findings and prioritize remediation efforts.
Review audit results with management.
Implement corrective actions based on audit feedback.

Train staff on cybersecurity best practices.

Develop a training program covering key topics.
Schedule regular training sessions for all employees.
Provide resources for ongoing learning.
Conduct phishing simulations to test awareness.
Evaluate training effectiveness through assessments.

Establish a response plan for data breaches.

Develop a clear communication plan for incidents.
Identify roles and responsibilities during a breach.
Create a checklist for immediate response actions.
Test the response plan through simulations.
Review and update the plan regularly.

Here are some additional steps that could be included in the System Security section of your New ICT Department checklist

Implement multi-factor authentication for all user accounts

Select appropriate multi-factor authentication methods.
Require MFA for remote access and sensitive systems.
Educate users on the importance of MFA.
Regularly review and update authentication protocols.
Monitor authentication logs for unusual activity.

Regularly back up critical data and verify backup integrity

Schedule automatic backups for all critical data.
Store backups in multiple secure locations.
Test backup restoration processes periodically.
Document backup and recovery procedures.
Monitor backup logs for any issues.

Encrypt sensitive data both in transit and at rest

Identify sensitive data that requires encryption.
Implement encryption protocols for data transmission.
Use strong encryption algorithms for stored data.
Regularly review encryption practices and technologies.
Train staff on handling encrypted data securely.

Monitor and log all access to sensitive systems and data

Set up logging for all user access events.
Review logs regularly for suspicious activity.
Implement alerts for unauthorized access attempts.
Ensure logs are securely stored and backed up.
Establish retention policies for log data.

Establish a policy for secure password management

Create guidelines for password complexity and length.
Enforce regular password changes for all users.
Implement password storage solutions (e.g., password managers).
Educate users on avoiding password reuse.
Monitor compliance with password policies.

Conduct regular penetration testing to identify potential vulnerabilities

Schedule penetration tests at least annually.
Engage external experts for unbiased assessments.
Document vulnerabilities and remediation strategies.
Simulate attacks to evaluate system defenses.
Review and update testing methodologies regularly.

Review and update access control policies regularly

Assess user access needs based on job roles.
Revoke access for terminated employees immediately.
Implement the principle of least privilege.
Document changes to access control policies.
Conduct regular reviews of user permissions.

Ensure compliance with relevant regulations and standards (e.g., GDPR, HIPAA)

Identify applicable regulations for your organization.
Implement policies to meet regulatory requirements.
Conduct regular compliance audits.
Train staff on compliance obligations.
Document compliance efforts and results.

Develop a security awareness program for employees

Create engaging materials on security topics.
Schedule regular security awareness sessions.
Provide updates on emerging threats.
Incorporate feedback to improve the program.
Evaluate employee awareness through quizzes.

Create a procedure for reporting security incidents and suspicious activity

Establish clear reporting channels for incidents.
Train employees on how to report issues.
Document all reported incidents for analysis.
Review procedures regularly for improvements.
Encourage a culture of open communication.

Software Management

Keep all software up to date with the latest patches.

Regularly check for updates from vendors.
Schedule automatic updates to minimize downtime.
Test patches in a controlled environment before deployment.
Document all updates applied for future reference.

Monitor and manage licensing for all software applications.

Create a centralized inventory of all software licenses.
Track expiration dates and renewal requirements.
Ensure compliance with licensing agreements.
Conduct regular audits to verify license usage.

Evaluate and implement property management systems (PMS).

Identify business requirements and desired features.
Research available PMS options in the market.
Conduct demos and trials of shortlisted systems.
Engage stakeholders for feedback during the selection process.

Integrate booking engines and channel management systems.

Identify key integration points between systems.
Work with vendors to facilitate seamless data flow.
Test integrations thoroughly before going live.
Train staff on new processes and system usage.

Ensure compatibility with mobile and online platforms.

Review current software for mobile responsiveness.
Test applications on various devices and browsers.
Gather user feedback on mobile usability.
Update software as needed to enhance compatibility.

Here are some additional steps that could be included in the Software Management section of your New ICT Department checklist

Conduct regular training sessions for staff on new software features and updates

Schedule training sessions post-software updates.
Use hands-on demonstrations to enhance learning.
Provide training materials and resources for reference.
Gather feedback to improve future training sessions.

Develop and maintain a comprehensive software inventory and documentation

List all software applications used in the organization.
Document version numbers, licenses, and support contacts.
Update inventory regularly to reflect changes.
Ensure documentation is accessible to relevant staff.

Review and assess user feedback on software applications for continuous improvement

Create a system for collecting user feedback.
Analyze feedback for common issues or suggestions.
Prioritize improvements based on user needs.
Communicate updates or changes made based on feedback.

Establish a standardized process for software acquisition and decommissioning

Develop clear criteria for software evaluation.
Document the acquisition process from request to approval.
Outline procedures for decommissioning outdated software.
Ensure data is securely transferred or deleted during decommissioning.

Implement software performance metrics to evaluate effectiveness and user satisfaction

Define key performance indicators (KPIs) for each software.
Collect data on software usage and performance.
Analyze metrics regularly to assess effectiveness.
Share findings with stakeholders for transparency.

Schedule routine audits to ensure compliance with software licensing agreements

Set a regular schedule for software audits.
Review compliance with license terms during audits.
Document findings and address any discrepancies.
Report audit results to management for review.

Research and recommend emerging software solutions that align with organizational needs

Stay informed about industry trends and innovations.
Evaluate new software based on current needs.
Present recommendations to management with justifications.
Pilot new solutions before full-scale implementation.

Create a contingency plan for software failures or data loss scenarios

Identify critical software and potential failure points.
Develop response strategies for different failure scenarios.
Establish backup processes for essential data.
Regularly test the contingency plan to ensure effectiveness.

Facilitate cross-departmental collaboration to ensure software meets diverse needs

Schedule regular meetings with representatives from each department.
Gather input on software needs and pain points.
Encourage collaboration on software selection and usage.
Document and communicate agreed-upon software strategies.

Archive old software versions and maintain backups for recovery purposes

Establish a systematic archiving process for software versions.
Ensure backups are stored securely and are easily retrievable.
Document changes made from version to version.
Regularly test backup restoration processes.

Automate software deployment and updates where feasible to streamline processes

Evaluate options for automation tools.
Implement automated deployment scripts for software updates.
Test automated processes to ensure reliability.
Train staff on using automated systems effectively.

User Support

Set up a help desk for IT-related inquiries and issues.

Designate a physical or virtual space for the help desk.
Ensure staffing coverage during peak hours.
Equip the help desk with necessary tools and resources.
Publish contact information for the help desk widely.
Regularly review and update help desk protocols.

Develop a knowledge base for common technical problems.

Identify frequently asked questions and common issues.
Collaborate with IT staff to document solutions.
Organize content in an easy-to-navigate format.
Regularly update the knowledge base with new information.
Promote the knowledge base to users for self-service support.

Provide training sessions for staff on new technologies.

Identify new technologies needing staff training.
Schedule training sessions at convenient times.
Use varied formats like workshops and webinars.
Provide hands-on practice during training.
Collect feedback post-training to improve future sessions.

Monitor user satisfaction and feedback regarding IT services.

Distribute user satisfaction surveys regularly.
Analyze feedback to identify trends and areas for improvement.
Implement changes based on user suggestions when feasible.
Communicate outcomes of feedback analysis to users.
Establish a routine for ongoing feedback collection.

Establish escalation procedures for unresolved issues.

Define clear criteria for escalation of issues.
Document the escalation process and share it with staff.
Train IT staff on escalation protocols.
Ensure timely follow-up on escalated issues.
Review and refine escalation procedures regularly.

Here are some additional steps that could be included in the User Support section of the checklist

Implement a ticketing system to track user support requests and resolutions

Select a suitable ticketing software for the organization.
Train staff on how to use the ticketing system.
Ensure all support requests are logged in the system.
Set response time expectations within the ticketing system.
Regularly review ticket resolution metrics for improvement.

Create user guides and documentation for commonly used software and tools

Identify software and tools frequently used by staff.
Draft clear and concise user guides for each tool.
Include troubleshooting tips and FAQs in documentation.
Make guides easily accessible and searchable.
Update documentation regularly with new features and changes.

Schedule regular check-ins with departments to assess their technology needs

Develop a schedule for departmental check-ins.
Prepare a questionnaire to gather technology needs.
Document findings and recommendations from each check-in.
Follow up on action items from previous check-ins.
Maintain an open line of communication with departments.

Offer one-on-one support sessions for users who require additional assistance

Promote availability of one-on-one support sessions.
Set up a booking system for sessions.
Assess individual user needs before the session.
Provide personalized guidance during the session.
Gather feedback after sessions to improve future support.

Develop a system for recognizing and rewarding staff members who provide valuable feedback on IT services

Create criteria for recognizing valuable feedback.
Determine appropriate rewards for recognition.
Communicate the recognition program to all staff.
Regularly highlight recognized staff in internal communications.
Evaluate the impact of the recognition program periodically.

Organize workshops or webinars on best practices for technology usage and cybersecurity awareness

Identify key topics for workshops and webinars.
Invite knowledgeable speakers to lead sessions.
Promote events through internal communications.
Encourage participation by offering incentives.
Collect feedback to improve future workshops.

Ensure ongoing communication about system updates and maintenance schedules to keep users informed

Establish a regular communication schedule for updates.
Utilize multiple channels like emails and newsletters.
Create a centralized location for ongoing updates.
Encourage questions and feedback regarding updates.
Document and archive all communications for reference.

Conduct periodic training refreshers for staff on existing tools and technologies

Schedule refreshers at regular intervals throughout the year.
Review content based on user performance and feedback.
Incorporate interactive elements to enhance engagement.
Provide additional resources for self-study.
Collect feedback to tailor future refresher sessions.

Collaborate with users to identify and prioritize new features or enhancements for existing systems

Hold focus group sessions with diverse user representatives.
Use surveys to gather input on desired features.
Analyze feedback to prioritize feature requests.
Communicate decisions on feature requests to users.
Regularly revisit and update priority lists as needed.

Data Management

Implement data privacy policies in compliance with regulations.

Review applicable data protection laws.
Draft clear privacy policies.
Train staff on policy adherence.
Communicate policies to all stakeholders.
Regularly update policies as needed.

Monitor data access and usage to prevent unauthorized access.

Implement access control measures.
Utilize audit logs to track access.
Regularly review access permissions.
Alert on suspicious access attempts.
Conduct periodic security assessments.

Regularly review and clean up data storage for efficiency.

Schedule routine data audits.
Identify and remove redundant data.
Archive outdated information.
Optimize database performance.
Document data cleanup processes.

Ensure proper data management practices are followed by all departments.

Develop standardized data management procedures.
Distribute guidelines to all departments.
Conduct training sessions on best practices.
Monitor compliance with procedures.
Solicit feedback for continuous improvement.

Develop a disaster recovery plan for data loss scenarios.

Identify critical data assets.
Establish recovery time objectives.
Create backup strategies.
Test recovery procedures regularly.
Document the recovery plan clearly.

Here are some additional steps that could be included in the Data Management section of the checklist

Establish data classification protocols to categorize data based on sensitivity and importance

Define classification levels (e.g., confidential, public).
Implement a categorization framework.
Train staff on classification criteria.
Regularly review and update classifications.
Ensure compliance with classification protocols.

Implement data encryption practices for sensitive information both in transit and at rest

Select appropriate encryption methods.
Apply encryption to sensitive data storage.
Use secure protocols for data transmission.
Regularly update encryption technologies.
Train staff on encryption practices.

Conduct regular audits of data management practices to ensure compliance and identify areas for improvement

Schedule audits at regular intervals.
Create audit checklists based on compliance requirements.
Review findings with stakeholders.
Implement corrective actions as necessary.
Document audit results and recommendations.

Create a data retention policy to determine how long different types of data should be kept and when they should be archived or deleted

Identify data types and retention needs.
Define retention periods for each data type.
Communicate the policy across the organization.
Establish procedures for archiving and deletion.
Review and update the policy annually.

Train staff on data management best practices and the importance of data integrity and security

Develop training materials on data management.
Schedule training sessions regularly.
Assess staff understanding through evaluations.
Encourage questions and discussions.
Provide ongoing support and resources.

Utilize data backup solutions to ensure regular and secure backups of critical data

Select reliable backup solutions.
Schedule automatic backups at regular intervals.
Test backup restoration processes periodically.
Store backups in secure locations.
Document backup procedures and protocols.

Develop a data governance framework to define roles and responsibilities for data management within the organization

Identify key data stakeholders.
Define roles related to data management.
Establish data governance policies.
Communicate roles and responsibilities clearly.
Review and adjust the framework as needed.

Implement data quality checks to ensure accuracy, consistency, and reliability of data

Define quality metrics for data.
Regularly perform data validation checks.
Correct inaccuracies promptly.
Document data quality processes.
Train staff on quality assurance practices.

Evaluate and select data management tools and technologies that meet organizational needs

Identify specific data management requirements.
Research available tools and technologies.
Compare features, pricing, and support.
Conduct trials of shortlisted tools.
Choose solutions that align with organizational goals.

Foster a culture of data stewardship among employees to encourage responsible data handling practices

Communicate the importance of data stewardship.
Recognize and reward responsible data practices.
Incorporate data stewardship in training.
Encourage employee feedback and suggestions.
Lead by example in data handling.

Technology Upgrades

Stay informed about emerging technologies in the hospitality industry.

Subscribe to industry newsletters and journals.
Attend relevant conferences and workshops.
Join professional organizations and online forums.
Follow technology influencers on social media.
Network with peers to share insights and experiences.

Evaluate the need for new tools and systems annually.

Review current technology usage and performance.
Identify gaps in capabilities or functionalities.
Gather feedback from staff on existing tools.
Analyze industry trends and competitor practices.
Document findings to support decision-making.

Plan for phased upgrades to minimize disruption.

Identify critical systems and prioritize upgrades.
Create a detailed timeline for each phase.
Assign roles and responsibilities for implementation.
Communicate the upgrade plan to all stakeholders.
Monitor progress and make adjustments as needed.

Allocate budget for technology investments and training.

Assess current budget and identify funding sources.
Estimate costs for new technologies and training.
Include contingency funds for unexpected expenses.
Present budget proposals to management for approval.
Track expenditures against budget throughout the year.

Engage with vendors for demos and trials of new solutions.

Research potential vendors and products.
Request demonstrations to evaluate functionality.
Involve end-users in the trial process.
Assess vendor support and training options.
Make decisions based on trial feedback.

Here are some additional steps that could be included in the Technology Upgrades section of the New ICT Department checklist

Assess the compatibility of new technologies with existing systems

Review system specifications and requirements.
Conduct compatibility testing with current infrastructure.
Consult with IT staff for technical insights.
Document any integration challenges or concerns.
Ensure compliance with security standards.

Conduct a cost-benefit analysis for proposed technology upgrades

Identify potential costs associated with upgrades.
Estimate anticipated benefits and ROI.
Compare costs against current technology expenses.
Involve finance team for accurate projections.
Prepare a report to justify recommendations.

Involve key stakeholders in the decision-making process for technology upgrades

Identify stakeholders across departments.
Schedule meetings to gather input and concerns.
Share relevant information and proposals for review.
Facilitate discussions to reach consensus.
Document stakeholder feedback for future reference.

Develop a timeline for implementation of new technologies

Break down the implementation process into phases.
Set realistic deadlines for each phase.
Assign team members to oversee specific tasks.
Coordinate timelines with vendor schedules.
Regularly update the timeline based on progress.

Create a communication plan to inform staff about upcoming technology changes

Draft key messages outlining the changes.
Select communication channels (email, meetings, etc.).
Schedule updates and training sessions for staff.
Encourage feedback and address concerns promptly.
Document communication efforts for future reference.

Provide training sessions for employees on new tools and systems

Identify training needs based on new technologies.
Schedule training sessions with qualified instructors.
Utilize hands-on demonstrations and practical exercises.
Evaluate training effectiveness through assessments.
Provide ongoing support for staff post-training.

Establish a feedback mechanism to gather user experiences post-upgrade

Create surveys or feedback forms for users.
Set up regular check-in meetings to discuss issues.
Encourage open discussions on technology usage.
Analyze feedback to identify common challenges.
Use insights to improve future upgrades.

Monitor and evaluate the performance of new technologies after implementation

Set key performance indicators (KPIs) for evaluation.
Regularly review system performance against KPIs.
Gather user feedback on functionality and usability.
Document any issues and track resolution efforts.
Report findings to management for review.

Review and update IT policies and procedures to align with new technologies

Assess current policies for relevance and effectiveness.
Identify areas needing updates based on new tools.
Involve legal and compliance teams in revisions.
Communicate changes to all staff members.
Ensure training on updated policies is conducted.

Document lessons learned from previous technology upgrades to improve future processes

Gather input from team members involved in upgrades.
Identify successes and areas for improvement.
Create a repository for lessons learned.
Share insights with relevant stakeholders.
Integrate findings into future planning processes.

Performance Monitoring

Track system performance metrics and user satisfaction.

Identify key metrics for system performance.
Collect data on user satisfaction through surveys.
Analyze metrics regularly to assess performance.
Report findings to stakeholders for transparency.
Adjust services based on collected feedback.

Conduct regular reviews of IT service delivery.

Schedule periodic reviews with IT staff.
Assess service delivery against established standards.
Identify areas needing improvement during reviews.
Document findings and share with management.
Implement changes based on review outcomes.

Analyze incident reports to identify recurring issues.

Collect and categorize all incident reports.
Identify patterns and recurring problems in incidents.
Prioritize issues based on frequency and impact.
Develop action plans to address root causes.
Share analysis results with relevant teams.

Set KPIs for the ICT department and review them quarterly.

Define clear and measurable KPIs for the department.
Communicate KPIs to all team members.
Review KPIs quarterly to assess progress.
Adjust KPIs as necessary based on performance.
Report KPI outcomes to management.

Adjust strategies based on performance analysis and feedback.

Review performance data and user feedback regularly.
Identify underperforming areas requiring strategic shifts.
Implement necessary changes to improve performance.
Communicate strategy adjustments to the team.
Monitor the impact of changes on performance.

This checklist can be adapted or expanded based on the specific needs and context of the hotel or hospitality organization.

Here are some additional steps that could be included in the Performance Monitoring section of the New ICT Department checklist

Implement automated monitoring tools to collect real-time performance data

Research and select appropriate monitoring tools.
Install and configure tools for accurate data collection.
Train staff on using monitoring tools effectively.
Set alerts for critical performance thresholds.
Review data regularly to inform decisions.

Establish a baseline for system performance to measure future improvements

Collect initial performance data across key metrics.
Document baseline figures for future comparison.
Communicate baseline data to relevant stakeholders.
Use baseline to evaluate the impact of changes.
Review and update baseline periodically.

Create a dashboard for visualizing key performance indicators (KPIs) for stakeholders

Identify key KPIs to be displayed on the dashboard.
Select a user-friendly dashboard software or tool.
Design dashboard layout for clarity and impact.
Ensure real-time data feeds into the dashboard.
Share dashboard access with relevant stakeholders.

Conduct user training sessions to improve system utilization and efficiency

Identify training needs based on user feedback.
Develop training materials and resources.
Schedule training sessions for staff and users.
Gather feedback on training effectiveness.
Revise training content based on feedback.

Schedule periodic performance audits to ensure compliance with best practices

Establish an audit schedule (e.g., monthly, quarterly).
Create an audit checklist covering key areas.
Assign team members to conduct audits.
Document findings and recommended actions.
Follow up on corrective actions taken.

Gather feedback from end-users through surveys or focus groups to identify areas for improvement

Design user-friendly surveys or focus group questions.
Distribute surveys to a representative user group.
Compile and analyze feedback for trends.
Prioritize areas for improvement based on feedback.
Share results with stakeholders and take action.

Review and update performance metrics to align with organizational goals and technology advancements

Assess current performance metrics for relevance.
Identify changes in organizational goals or technology.
Revise metrics to reflect updated priorities.
Communicate new metrics to all relevant staff.
Monitor the impact of updated metrics.

Monitor the performance of third-party vendors and service providers to ensure they meet agreed-upon standards

Establish clear performance standards for vendors.
Regularly review vendor performance against standards.
Document any performance issues or discrepancies.
Communicate concerns with vendors promptly.
Evaluate vendor performance periodically for contract renewals.

Document performance trends over time to identify long-term changes and inform decision-making

Collect and record performance data consistently.
Analyze data over time to spot trends.
Create reports summarizing long-term performance.
Use trends to guide strategic decision-making.
Share trend analysis with management.

Develop a contingency plan for addressing performance issues that may arise unexpectedly

Identify potential performance risks and issues.
Outline procedures for addressing each risk.
Assign roles and responsibilities for crisis management.
Test the contingency plan regularly through drills.
Update the plan based on lessons learned.

These steps can help ensure that the ICT department is continuously improving and adapting to the needs of the organization

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ICT Department

Infrastructure Management

System Security

Software Management

User Support

Data Management

Technology Upgrades

Performance Monitoring

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