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> incident escalation procedures
incident escalation procedures
1. Initial Incident Identification
Verify the incident has occurred.
Collect initial details (date, time, location, and nature of the incident).
Document the incident in the incident management system.
2. Assessment and Classification
Evaluate the severity of the incident.
Determine the impact on operations and stakeholders.
Classify the incident based on predefined categories (e.g., security, safety, operational).
3. Initial Response
Notify the appropriate response team.
Assign an incident owner to manage the situation.
Initiate immediate containment measures if necessary.
4. Communication
Inform relevant stakeholders of the incident.
Provide updates to management as required.
Ensure communication is clear and consistent.
5. Escalation Criteria
Review the escalation criteria based on the severity and impact.
Decide if the incident requires escalation to higher management or external authorities.
Document the rationale for escalation.
6. Escalation Process
Follow the established protocol for escalation (who to contact, how to escalate).
Provide all relevant information to the next level of management.
Ensure a smooth transition of incident ownership.
7. Monitoring and Documentation
Keep track of the incident progress and any changes in status.
Maintain detailed records of actions taken, communications, and decisions made.
Update the incident report in real-time.
8. Resolution and Recovery
Work towards a resolution based on the escalation feedback.
Implement corrective actions to resolve the incident.
Confirm the incident is fully resolved before closing it.
9. Post-Incident Review
Conduct a debriefing with all involved parties.
Analyze the incident to identify lessons learned.
Update incident management procedures as necessary based on findings.
10. Reporting
Prepare a comprehensive report of the incident and response actions.
Share the report with stakeholders as needed.
Archive the incident for future reference and compliance purposes.
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