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> incident escalation procedures
incident escalation procedures
1. Initial Incident Identification
Verify the incident and gather relevant details.
Document the time and nature of the incident.
Assess the impact on operations and stakeholders.
2. Initial Response
Notify the appropriate team members or stakeholders.
Activate emergency protocols if necessary.
Implement immediate containment measures as required.
3. Incident Assessment
Categorize the incident based on severity and type.
Determine whether the incident exceeds the team’s ability to handle.
Collect additional information and evidence.
4. Escalation Criteria
Identify the criteria for escalation (e.g., severity, impact).
Ensure the incident meets the escalation threshold.
Prepare a summary of the incident for escalation.
5. Escalation Process
Notify the designated escalation point of contact.
Provide a detailed incident report, including all relevant information.
Ensure that all communications are clear and concise.
6. Follow-Up Actions
Monitor the escalation progress and provide additional information as needed.
Document all actions taken and updates received.
Communicate updates to all relevant stakeholders.
7. Resolution and Recovery
Confirm resolution of the incident with the escalation team.
Implement recovery actions to restore normal operations.
Conduct a review of the incident handling process.
8. Post-Incident Review
Schedule a debriefing session with involved parties.
Analyze the incident to identify lessons learned.
Update incident response and escalation procedures as necessary.
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