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incident reviews
1. Preparation
Gather relevant documentation (incident reports, logs, etc.)
Identify key stakeholders and participants
Schedule the review meeting
Set the agenda for the review
2. Incident Description
Provide a clear timeline of events
Describe the nature and impact of the incident
Identify affected systems, services, or users
3. Investigation
Review logs and data related to the incident
Conduct interviews with involved personnel
Analyze root causes and contributing factors
4. Response Evaluation
Assess the effectiveness of the incident response
Identify what went well during the response
Highlight areas for improvement
5. Lessons Learned
Document findings and insights from the review
Share lessons learned with the team
Propose recommendations for future prevention
Here are some additional steps that could be included in the "Lessons Learned" section of your incident reviews checklist
Conduct a follow-up meeting to discuss the findings with key stakeholders
Identify gaps in current processes or policies that contributed to the incident
Evaluate the effectiveness of existing training and resources related to the incident
Create a timeline of events leading to the incident for better understanding
Update incident response plans based on lessons learned
Develop metrics to measure the effectiveness of implemented recommendations
Establish a regular review process for lessons learned to ensure ongoing improvement
Encourage team members to share their perspectives on the incident and potential improvements
Archive lessons learned in a centralized knowledge repository for future reference
Assign ownership for implementing recommendations and tracking their progress
6. Action Items
Assign responsibilities for follow-up actions
Set deadlines for completing action items
Schedule a follow-up review to assess progress
7. Documentation
Compile a final report of the incident review
Store documentation in a centralized location
Ensure accessibility for future reference and training
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