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> Instant Guest Response Checklist
Instant Guest Response Checklist
Guest Arrival Preparation
Ensure property is clean and well-maintained
Check that all amenities are stocked and functional
Confirm that welcome materials are prepared (e.g., brochures, maps)
Set up keyless entry or prepare physical keys for handover
Initial Guest Communication
Send a welcome message upon booking confirmation
Provide clear check-in instructions
Share Wi-Fi details and password
Offer local recommendations and emergency contact information
Check-In Process
Confirm guest arrival time
Greet guests upon arrival, either in person or via message
Conduct a brief property walk-through
Address any immediate concerns or questions
During Guest Stay
Send a mid-stay message to check on guest satisfaction
Provide assistance with any issues or requests
Offer suggestions for local activities or dining options
Remind guests of check-out procedures a day before departure
Check-Out Process
Confirm check-out time with guests
Provide instructions for key drop-off or locking up
Request feedback through a review or survey
Thank guests for their stay and invite them to return
Post-Stay Follow-Up
Send a thank-you message and encourage feedback
Share a link for leaving a review on relevant platforms
Offer a discount or incentive for future bookings
Update guest records for personalized future communication
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Use in Manifestly
Use in Manifestly