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> issues and receipts
issues and receipts
Issue Identification
Identify the nature of the issue (e.g., product defect, service problem)
Gather necessary details (e.g., order number, date of transaction)
Document the issue clearly (e.g., description, photos if applicable)
Receipt Management
Locate the original receipt (digital or paper)
Ensure the receipt is legible and complete
Check the return/exchange policy relevant to the purchase
Contacting Support
Identify the appropriate customer service contact (e.g., phone, email)
Prepare to explain the issue concisely
Have relevant information ready (e.g., order details, receipt)
Follow-up Actions
Record the date and time of the initial contact
Note any instructions or promises made by customer service
Set a reminder for follow-up if no response is received
Resolution Documentation
Document the outcome of the interaction (e.g., refund, replacement)
Keep a copy of all correspondence and receipts related to the issue
Review the resolution for satisfaction and note any further steps needed
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