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IT checklist

IT Infrastructure and Hardware

Assess and inventory all hardware assets

Ensure all servers are up-to-date and properly configured

Verify network equipment is functioning and secure

Check backup power systems (UPS, generators)

Software and Applications

Review all software licenses for compliance

Ensure critical software applications are updated

Test backup and recovery processes for applications

Evaluate the performance of property management systems (PMS)

Gather user feedback on software usability and performance to identify areas for improvement

Ensure integration capabilities of applications with other systems (e.g., financial, CRM)

Train staff on the latest software features and updates to maximize productivity

Cybersecurity

Conduct a vulnerability assessment of all systems

Ensure firewalls and antivirus software are up-to-date

Review access controls and user permissions

Train staff on cybersecurity best practices

Data Management and Backup

Verify data backup schedules and procedures

Test data restoration processes regularly

Guest Wi-Fi and Connectivity

Assess the quality and security of guest Wi-Fi networks

Ensure bandwidth is adequate for guest needs

Implement guest access policies and terms of use

Regularly monitor guest network performance

Here are some additional steps that could be included in the Guest Wi-Fi and Connectivity section of your New IT checklist

Set up a separate network for guest access to isolate it from the main business network

Utilize a captive portal to collect guest information and provide terms of service acceptance

Implement network access controls to limit guest access to certain resources

Regularly update and patch guest Wi-Fi equipment and firmware to protect against vulnerabilities

Conduct periodic security audits of the guest Wi-Fi network

Provide clear signage for guests on how to connect to the network and access terms of use

Enable logging and monitoring of guest network activity for security and compliance purposes

Offer tech support for guests experiencing connectivity issues

Evaluate and implement guest Wi-Fi analytics tools to understand usage patterns and improve service

Ensure compliance with local regulations regarding guest data collection and privacy

Employee Training and Support

Provide ongoing IT training for staff

Establish a helpdesk support system for IT issues

Regularly update staff on new technologies and tools

Evaluate employee feedback on IT systems and support

Disaster Recovery and Business Continuity

Develop and document a disaster recovery plan

Conduct regular drills to test the disaster recovery plan

Ensure communication protocols are in place for emergencies

Review and update the business continuity plan annually

Vendor Management

Assess the performance of IT vendors and service providers

Review contracts and service level agreements (SLAs)

Ensure vendors comply with security and data protection policies

Establish clear communication channels with vendors

This checklist serves as a comprehensive guide for IT management in hotel and hospitality organizations, ensuring all critical areas are covered for optimal performance and security.

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