IT Department daily Operation check list
1. System Health Check
- Access server monitoring tools.
- Check the uptime status for each server.
- Review CPU, memory, and disk usage metrics.
- Identify any performance issues or anomalies.
- Document findings for review.
- Use network monitoring software.
- Test connectivity to key endpoints.
- Measure bandwidth usage across networks.
- Identify any bottlenecks or connectivity issues.
- Report findings to network administrator.
- Access backup management console.
- Review logs for last backup jobs.
- Confirm successful completion status.
- Check for any backup errors or warnings.
- Schedule follow-up if issues are found.
- Access log management system.
- Filter logs for errors and warnings.
- Note any critical issues that need addressing.
- Prioritize log entries based on severity.
- Document and escalate issues if necessary.
- Access server management tools.
- Check for the latest security patches.
- Verify installation status of patches.
- Document any missing patches.
- Schedule updates as necessary.
- Use monitoring software to check CPU temperature.
- Inspect disk usage and health status.
- Review SMART data for disk reliability.
- Identify any failing components.
- Report and replace faulty hardware if needed.
- Run performance monitoring tools.
- Collect response time data for critical applications.
- Identify any performance bottlenecks.
- Analyze trends over time.
- Report issues to development teams.
- Check backup logs for errors.
- Verify backup completion status.
- Select random backups for test restores.
- Conduct test restores to a non-production environment.
- Document results and address any failures.
- Access antivirus management console.
- Check for recent updates and definitions.
- Review scan logs for threats detected.
- Ensure quarantine actions are taken.
- Schedule full system scans if needed.
- Access firewall and IDS/IPS logs.
- Look for unusual access patterns.
- Identify blocked attempts and their sources.
- Investigate any flagged incidents.
- Report findings to security personnel.
- Check the status of critical services via command line.
- Use monitoring tools to verify uptime.
- Restart any services that are down.
- Document any service interruptions.
- Notify relevant teams of issues.
- Check the status of UPS units.
- Test battery levels and functionality.
- Verify power supply to critical hardware.
- Document any anomalies.
- Schedule maintenance if necessary.
- Review the maintenance schedule.
- Verify completion status of tasks.
- Document any incomplete tasks.
- Reschedule unfinished maintenance.
- Notify stakeholders of maintenance outcomes.
- Access user access logs.
- Look for failed login attempts and anomalies.
- Identify unusual user activity.
- Investigate and report any suspicious access.
- Ensure access controls are enforced.
2. Security Monitoring
- Verify all antivirus software is running.
- Check for the latest definition updates.
- Schedule automatic updates if not enabled.
- Run a full system scan to detect any threats.
- Access the firewall management console.
- Filter logs for unusual traffic patterns.
- Look for blocked attempts from unfamiliar IP addresses.
- Document any findings for further investigation.
- Check the system update management tool.
- Verify that all critical and recommended patches are installed.
- Schedule updates for any pending patches.
- Document compliance with update policies.
- Access the server's access log files.
- Identify failed login attempts or access from unknown locations.
- Investigate any repeated attempts from the same IP.
- Report anomalies to the security team.
- Use a reliable vulnerability scanning tool.
- Perform scans on all network devices and servers.
- Identify and categorize vulnerabilities based on severity.
- Plan remediation actions for high-risk vulnerabilities.
- Access the IDS management interface.
- Review alerts generated since the last check.
- Investigate alerts for legitimacy and potential breaches.
- Escalate serious threats to the security team.
- Check encryption status for sensitive data at rest and in transit.
- Confirm that SSL/TLS certificates are valid and not expired.
- Test encryption functionality on key applications.
- Document any issues and resolutions.
- Review configuration change logs for all critical systems.
- Identify changes made outside of normal change management processes.
- Investigate any unauthorized modifications.
- Report findings to the IT management team.
- Inspect physical security systems for operational status.
- Verify access logs for keycard systems.
- Check that all surveillance cameras are functional.
- Report any physical security breaches or concerns.
- Review the incident response plan for accuracy.
- Conduct a tabletop exercise with the team.
- Evaluate response time and decision-making processes.
- Document lessons learned and update the plan as needed.
- Review security policies for alignment with regulations.
- Conduct audits to assess compliance levels.
- Identify areas needing improvement.
- Report compliance status to management.
- Access user access rights management tool.
- Audit permissions against job roles and responsibilities.
- Remove or adjust unnecessary access rights.
- Document changes and rationale.
- Verify backup schedules and completion logs.
- Test restore processes for critical data.
- Ensure backup data is encrypted and stored securely.
- Document backup status and any issues.
- Use network monitoring tools to visualize traffic data.
- Identify and investigate unusual spikes in traffic.
- Document patterns that deviate from normal behavior.
- Report findings and recommendations.
- Compile data from all security monitoring activities.
- Highlight key findings, incidents, and trends.
- Include recommendations for improvements.
- Distribute the report to leadership and stakeholders.
3. Guest Services Technology
- Access the check-in/check-out system interface.
- Perform a test check-in for a dummy reservation.
- Complete the check-out process for the same reservation.
- Verify that all data is accurately reflected in the system.
- Document any issues or discrepancies.
- Check all POS terminals for power and network connectivity.
- Perform a test transaction on each terminal.
- Confirm that transaction data is syncing with the central system.
- Review error logs for any anomalies.
- Report any connectivity issues to the network team.
- Conduct speed tests in various locations.
- Check for any dead zones or connectivity issues.
- Ensure guest access credentials are functioning.
- Monitor guest feedback regarding Wi-Fi performance.
- Document and address any issues found.
- Log into the PMS and navigate through key functions.
- Check for any lag or responsiveness issues.
- Review system alerts or notifications for updates.
- Confirm data integrity and availability.
- Document any performance issues for follow-up.
- Test each kiosk for functionality and responsiveness.
- Check user interface for ease of navigation.
- Ensure all content is current and relevant.
- Monitor for any error messages during use.
- Document any user feedback for improvements.
- Check for available software updates.
- Review release notes for important changes.
- Schedule downtime for updates, if necessary.
- Test the updated software post-installation.
- Document any issues encountered during the update.
- Download and install the latest version of the app.
- Perform test transactions for room service and concierge requests.
- Verify that notifications are being received correctly.
- Ensure app layout is user-friendly.
- Document any bugs or issues for developers.
- Check power and connectivity of each display.
- Verify that scheduled content is being displayed.
- Test remote access to update content as needed.
- Monitor feedback from guests regarding information accuracy.
- Document any technical issues for repair.
- Review data flow between the PMS and other systems.
- Test transactions that involve multiple systems.
- Confirm that guest information is synchronized accurately.
- Monitor for any integration errors or delays.
- Document any inconsistencies for resolution.
- Test the online booking process from start to finish.
- Check for responsiveness on various devices.
- Verify that available rates and inventory are accurate.
- Monitor guest feedback on the booking experience.
- Document any errors encountered during testing.
- Check guest feedback platforms for recent reviews.
- Compile feedback related to technology use.
- Prioritize issues based on frequency and severity.
- Communicate critical issues to the relevant departments.
- Document findings for future reference.
- Test payment processing on all terminals.
- Verify that encryption and security measures are active.
- Monitor for any error messages during transactions.
- Ensure compliance with PCI standards.
- Document any anomalies for further investigation.
- Program a set of key cards for test rooms.
- Verify key card access to designated rooms.
- Check for any programming errors or malfunctions.
- Document any issues and follow up with maintenance.
- Ensure backup key systems are operational.
- Check project timelines and milestones.
- Confirm completion status with responsible teams.
- Review any pending tasks or requirements.
- Communicate updates to relevant stakeholders.
- Document any delays or issues encountered.
- Inspect all technology installations in public areas.
- Test the functionality of kiosks and displays.
- Gather feedback from guests using the technology.
- Identify areas for improvement or upgrades.
- Document findings for future planning.
4. Communication Systems
- Make calls to and from various extensions.
- Check for dial tone and call clarity.
- Test features like hold, transfer, and voicemail.
- Document any issues and escalate as needed.
- Log in to all internal communication platforms.
- Send test messages to team members.
- Check for updates or notifications.
- Resolve any access issues immediately.
- Send test messages to guest rooms.
- Verify message delivery and response functionality.
- Check for any system errors or delays.
- Report any discrepancies to the technical team.
- Send and receive test emails from various accounts.
- Review email deliverability and check spam folders.
- Test attachments and links within emails.
- Document any performance issues.
- Schedule a test meeting with participants.
- Check audio, video, and screen sharing functions.
- Test connections on different devices.
- Address any connectivity or performance issues.
- Perform a test call through the intercom system.
- Check volume levels in different areas.
- Ensure clarity of the audio.
- Adjust settings as necessary.
- Gather the latest contact information from all departments.
- Update any changes in roles or personnel.
- Ensure accuracy and accessibility of contact lists.
- Distribute updated lists to relevant staff.
- Check notification settings on all platforms.
- Send test alerts and verify receipt.
- Ensure that alerts are timely and relevant.
- Document any failures in notification delivery.
- Verify the functionality of all backup systems.
- Test failover procedures for critical communication tools.
- Document the status and readiness of backups.
- Train staff on backup usage if necessary.
- Run through automated scenarios to check functionality.
- Verify that triggers and responses work as intended.
- Document any errors for future correction.
- Ensure workflows are aligned with current procedures.
5. Support Requests
- Access the help desk system.
- Sort tickets by urgency and impact.
- Identify high-priority requests for immediate attention.
- Assign tickets to appropriate team members.
- Set deadlines for resolution based on priority.
- Review yesterday's unresolved tickets.
- Contact staff for updates on ongoing issues.
- Check for any escalated requests.
- Ensure all follow-ups are logged in the system.
- Determine if further action is needed.
- Draft a summary of current IT issues.
- Send an email or message to relevant staff.
- Include expected resolution times and updates.
- Encourage staff to report any additional problems.
- Schedule a follow-up communication if necessary.
- Create a log of new issues in the system.
- Gather detailed information from staff or guests.
- Categorize issues by type and urgency.
- Assign issues to appropriate team members.
- Ensure documentation is clear and concise.
Use in Manifestly