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> IT operation check list
IT operation check list
1. System Monitoring
Check system uptime and performance metrics.
Review logs for errors or unusual activity.
Monitor network traffic for anomalies.
Verify backup processes and success logs.
2. Security Checks
Ensure antivirus and anti-malware software are up to date.
Review firewall configurations and rules.
Conduct vulnerability scans on critical systems.
Verify user access controls and permissions.
3. Hardware Maintenance
Check temperature and humidity levels in server rooms.
Review hardware inventory and lifecycle status.
Schedule maintenance for any aging equipment.
4. Software Management
Ensure all software applications are updated.
Review software licenses and compliance status.
Monitor application performance and user feedback.
Test and validate new software deployments.
5. Backup and Recovery
Test restoration processes regularly.
Ensure off-site backups are updated.
Document backup schedules and procedures.
6. User Support
Review open support tickets and response times.
Conduct user satisfaction surveys.
Provide training sessions on new tools or processes.
Update knowledge base with common issues and solutions.
7. Incident Management
Review incidents from the past week/month.
Analyze root causes of recurring issues.
Update incident response plans as needed.
Conduct post-incident reviews and documentation.
8. Compliance and Documentation
Review compliance with relevant regulations (e.g., GDPR, HIPAA).
Update IT policies and procedures as necessary.
Document changes made to systems and processes.
Conduct regular audits of IT practices and policies.
9. Continuous Improvement
Solicit feedback from team members on processes.
Identify areas for improvement in IT operations.
Set goals for efficiency and effectiveness.
Schedule regular reviews of the IT operation checklist.
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