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Laptop diagnostic checklist

Power and Boot Issues

Verify that the laptop is charged or plugged in.

Check the power adapter for any visible damage.

Test with a different power outlet.

Remove any external devices (USB drives, external monitors) and try to boot.

Perform a hard reset (remove battery if applicable, hold the power button for 10 seconds).

Display and Graphics

Check the brightness settings and adjust if necessary.

Verify that the display is functional by connecting to an external monitor.

Inspect for any physical damage on the screen.

Test the laptop’s graphics card by running a graphics-intensive application.

Performance Issues

Check for high CPU or memory usage in Task Manager.

Run a disk cleanup to remove unnecessary files.

Perform a defragmentation (if applicable) on the hard drive.

Ensure that the operating system and drivers are up to date.

Run a malware scan to check for infections.

Connectivity Issues

Verify that Wi-Fi is enabled and airplane mode is off.

Check the network settings and ensure the correct network is selected.

Test the connection with another device to rule out network issues.

Reset the network adapter and reconfigure Wi-Fi settings if necessary.

Storage and File Issues

Check available disk space and free up space if necessary.

Run disk error checking tools to identify any issues.

Ensure that important files are backed up regularly.

Verify that antivirus software is updated and performing regular scans.

Peripheral and Accessory Issues

Test the functionality of the keyboard and trackpad.

Check USB ports with different devices to ensure they are working.

Inspect the laptop's camera and microphone with a video conferencing application.

Ensure that external peripherals (printers, external drives) are recognized.

Operating System and Software Issues

Confirm that the operating system is up to date.

Review installed software for any errors or conflicts.

Check for recent updates or changes that may have caused issues.

Reboot the laptop and check for improvements.

Final Steps

Document any issues and steps taken during the diagnostic process.

Communicate findings to the user and suggest resolutions.

Schedule follow-up if further assistance is needed.

Ensure all personal data is secure before performing any significant repairs.

This checklist should help IT organizations systematically diagnose and resolve common laptop issues.

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