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Laptop servicing

Pre-Service Preparation

Verify the laptop model and specifications.

Check warranty status and service agreement.

Gather customer information and service request details.

Ensure availability of necessary tools and equipment.

Prepare a designated workspace for servicing.

Initial Assessment

Conduct a visual inspection of the laptop.

Check for physical damage (screen, casing, ports).

Test power supply and battery health.

Run an initial diagnostic check for hardware issues.

Review customer notes and reported problems.

Software Troubleshooting

Boot into the operating system and check for errors.

Scan for malware and viruses.

Update the operating system and drivers.

Uninstall unnecessary software and applications.

Check system performance and responsiveness.

Hardware Servicing

Clean the laptop (keyboard, screen, vents).

Replace or upgrade RAM if necessary.

Replace the hard drive/SSD if required.

Inspect and replace faulty components (fans, hinges).

Reassemble the laptop and ensure all connections are secure.

Final Testing

Perform a full system boot and check functionality.

Test all ports and external connections.

Run stress tests to ensure stability and performance.

Check battery performance and charging.

Confirm software updates and security patches are applied.

Post-Service Documentation

Document all repairs and replacements made.

Update customer records with service details.

Provide a summary of work done to the customer.

Schedule follow-up check if necessary.

Ensure customer understands any changes made and how to maintain the laptop.

Customer Handover

Clean the laptop again before returning it to the customer.

Explain any new features or settings to the customer.

Provide advice on regular maintenance and care.

Collect feedback on the service experience.

Confirm satisfaction and address any remaining concerns.

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