mall opening checklist
Pre-Opening Preparations
- Review lease terms and conditions.
- Verify signatures from all parties.
- Ensure all amendments are documented.
- Check compliance with local regulations.
- Store documents in a secure location.
- Identify required permits for the mall.
- Contact local authorities for application processes.
- Gather necessary documentation for each permit.
- Submit applications well in advance.
- Follow up on the status of approvals.
- Schedule a meeting with all employees.
- Outline emergency exits and evacuation routes.
- Discuss fire safety protocols and equipment.
- Explain procedures for medical emergencies.
- Conduct a Q&A session for clarity.
- Determine training topics based on roles.
- Set a calendar with training dates and times.
- Notify employees of their training schedule.
- Prepare training materials and resources.
- Assign trainers or facilitators for each session.
- Collect necessary information from new hires.
- Use a reliable background check service.
- Review results and address any concerns.
- Complete onboarding paperwork and training.
- Integrate new hires into the team.
- Identify all project phases.
- Set deadlines for each phase.
- Assign responsible team members.
- Review timeline regularly for adjustments.
- Share timeline with all stakeholders.
- Define communication channels (email, meetings).
- Set regular update schedules.
- Create a contact list for all personnel.
- Establish escalation procedures for issues.
- Train staff on communication tools.
- Contact utility providers for setup.
- Confirm installation dates and requirements.
- Test all services for functionality.
- Ensure backup systems are in place.
- Create a maintenance schedule for utilities.
- Walk through all areas of the mall.
- Check for safety hazards and damages.
- Document all issues found.
- Prioritize repairs based on urgency.
- Schedule necessary maintenance work.
- Compile names and phone numbers.
- Include local emergency services.
- Distribute list to all staff.
- Post copies in common areas.
- Review and update regularly.
- Set a date and time for the event.
- Identify and invite key guests.
- Arrange catering and entertainment.
- Create a detailed event schedule.
- Promote the event through marketing channels.
- Confirm installation of hardware and software.
- Conduct functionality tests for all systems.
- Train staff on system usage.
- Create backup procedures for data.
- Document troubleshooting guides.
- Review all vendor proposals.
- Negotiate terms and conditions.
- Obtain signatures on contracts.
- Schedule service start dates.
- Communicate vendor roles to staff.
- Design signage layouts and content.
- Order signs from suppliers.
- Install signs in designated locations.
- Ensure visibility and compliance with regulations.
- Update signs as needed for promotions.
- Simulate a full operational day.
- Involve staff in all roles.
- Observe customer interactions and flow.
- Document any problems encountered.
- Adjust procedures based on feedback.
- Conduct surveys or meetings with staff.
- Encourage open discussion of issues.
- Collect and analyze feedback.
- Implement feasible suggestions.
- Communicate changes made to staff.
- Define core customer service principles.
- Develop training materials and sessions.
- Role-play scenarios with staff.
- Evaluate staff understanding and readiness.
- Reinforce customer service standards regularly.
- Identify necessary types of insurance.
- Contact insurance providers for quotes.
- Review policy details and coverage limits.
- Finalize and purchase insurance policies.
- Distribute policy information to relevant personnel.
- Compile all existing procedures and policies.
- Identify gaps or areas for improvement.
- Solicit input from management and staff.
- Finalize document for distribution.
- Train staff on updated policies.
- Coordinate with vendors for delivery schedules.
- Confirm receipt of all inventory items.
- Organize stock in designated storage areas.
- Conduct inventory counts for accuracy.
- Prepare display areas for opening.
Store Setup and Merchandising
- Review floor plan for optimal flow.
- Identify key display areas.
- Designate space for high-demand items.
- Ensure compliance with safety regulations.
- Gather feedback from team on layout.
- Categorize inventory by type and size.
- Use FIFO method for perishable items.
- Ensure shelves are filled to appropriate levels.
- Regularly check for damaged items.
- Label all sections clearly for easy access.
- Install hardware and software components.
- Test transaction processes for efficiency.
- Train staff on system usage and troubleshooting.
- Ensure internet connectivity for cloud systems.
- Set up data backup procedures.
- Select theme and color schemes for displays.
- Incorporate seasonal or promotional items.
- Use clear, engaging signage for directions.
- Rotate displays regularly to maintain interest.
- Ensure displays are neat and well-lit.
- Check pricing tags against inventory system.
- Update any promotional prices as needed.
- Ensure consistency in pricing across items.
- Remove outdated price tags promptly.
- Conduct a final price audit before opening.
Marketing and Promotion
- Identify target audience and demographics.
- Determine budget for marketing efforts.
- Outline key messages and branding elements.
- Select marketing channels (online, offline).
- Set a timeline leading up to the opening.
- Design eye-catching graphics and layouts.
- Include essential information (date, time, location).
- Ensure brand consistency across all materials.
- Print and distribute materials strategically.
- Consider digital versions for online sharing.
- Choose platforms (Facebook, Instagram, Twitter).
- Create a content calendar for posts.
- Draft engaging copy and visuals for announcements.
- Schedule posts for peak engagement times.
- Monitor interactions and respond to followers.
- Identify relevant local influencers in your niche.
- Reach out with collaboration proposals.
- Offer incentives (free products, exclusive access).
- Coordinate promotional content and timelines.
- Track engagement and feedback from collaborations.
- Select event date and time.
- Organize activities (live music, giveaways).
- Coordinate with vendors and logistics.
- Promote events through all marketing channels.
- Prepare for crowd management and safety measures.
Operational Readiness
- Count all merchandise and supplies.
- Record quantities in inventory management system.
- Identify any discrepancies or shortages.
- Ensure backstock is organized and accessible.
- Report any issues to management immediately.
- Power on all POS terminals and ensure software is operational.
- Check functionality of security cameras and alarms.
- Test printers for receipts and labels.
- Verify connectivity of all devices to the network.
- Document any equipment malfunctions for repair.
- Check that all lights are working and switches function.
- Test water flow in restrooms and sinks.
- Verify that internet connections are stable.
- Check heating/cooling systems for proper operation.
- Report any utility issues to the relevant service provider.
- Create a detailed checklist for opening tasks.
- Outline closing procedures to secure the store.
- Assign responsibilities to staff for each task.
- Schedule regular reviews of procedures.
- Ensure all staff are familiar with the procedures.
- Conduct training sessions on customer interaction.
- Discuss handling difficult customers or complaints.
- Review return and exchange policies.
- Role-play various customer scenarios.
- Ensure all staff understand the brand’s service standards.
- Conduct a meeting to explain emergency procedures.
- Provide training on fire safety and evacuation plans.
- Review first aid procedures and locations of kits.
- Ensure staff know how to contact emergency services.
- Conduct drills to practice emergency response.
- Check expiration dates on all licenses.
- Ensure permits for operations are displayed visibly.
- Contact local authorities to confirm compliance.
- Maintain records of all documentation.
- Address any outstanding issues promptly.
- Schedule cleaning staff to deep clean all areas.
- Ensure restrooms, sales floor, and storage are spotless.
- Check for any maintenance issues during cleaning.
- Use appropriate cleaning supplies and equipment.
- Conduct a final walkthrough to verify cleanliness.
- Make test calls on all phones to check clarity.
- Test intercom systems for clear announcements.
- Ensure emergency communication devices are operational.
- Check for connectivity issues with mobile devices.
- Document any problems for immediate resolution.
- Input initial inventory data into the system.
- Verify that stock levels are accurately reflected.
- Test barcode scanners and stock tracking features.
- Ensure system can generate reports as needed.
- Train staff on how to use the system effectively.
- Assess staffing needs based on expected foot traffic.
- Adjust schedules to ensure adequate coverage.
- Communicate final schedules with all staff.
- Account for any last-minute changes or absences.
- Confirm that all shift changes are noted.
- Install all promotional and directional signage.
- Verify that all signs are free of errors.
- Ensure visibility and accessibility of signs.
- Check that safety signs are properly displayed.
- Document any signage issues for correction.
- Schedule a day for staff to practice operations.
- Simulate customer interactions and checkouts.
- Evaluate staff performance and identify areas for improvement.
- Gather feedback from staff on the mock opening.
- Make adjustments based on the simulation results.
- Check expiration dates on all supplies.
- Ensure kits are well-stocked and easily accessible.
- Train staff on the location and use of kits.
- Order additional supplies as needed.
- Document the contents of each kit.
- Confirm orders with all vendors for opening stock.
- Check the delivery schedule for all supplies.
- Maintain communication with vendors for any issues.
- Ensure backup suppliers are identified.
- Document all vendor agreements and contacts.
- Analyze historical data on customer traffic.
- Adjust staffing schedules to match peak times.
- Consider adding temporary staff as needed.
- Communicate changes to all affected employees.
- Monitor staffing levels during opening for adjustments.
- Create feedback forms for customers to fill out.
- Set up a digital feedback mechanism if possible.
- Train staff on how to encourage customer feedback.
- Review feedback daily during opening week.
- Make necessary adjustments based on customer input.
- Identify possible challenges and their solutions.
- Assign roles for staff in case of emergencies.
- Create a communication plan for staff and customers.
- Ensure resources are available for unexpected situations.
- Review the plan with all staff before opening.
- Set up all promotional displays according to plan.
- Check that all materials are printed and available.
- Ensure displays are visually appealing and aligned with branding.
- Confirm that promotional staff are trained.
- Document any missing materials for follow-up.
- Check that all marketing messages are consistent.
- Review all digital and physical marketing assets.
- Ensure compliance with branding guidelines.
- Confirm launch dates and promotional timelines.
- Gather feedback from the marketing team.
- Distribute uniforms and name tags to all employees.
- Check for proper fit and any necessary alterations.
- Ensure staff understand uniform policies.
- Document any missing items for re-ordering.
- Conduct a final dress rehearsal before opening.
Final Walkthrough
- Check floors for debris and spills.
- Ensure shelves are stocked and tidy.
- Organize merchandise displays attractively.
- Verify that restrooms are clean and stocked.
- Look for clutter in aisles and corners.
- Inspect fire extinguishers for accessibility.
- Check expiration dates on fire safety equipment.
- Ensure emergency exits are well marked.
- Confirm that first aid kits are stocked.
- Test alarm systems for functionality.
- Inspect store hours and promotional signs.
- Ensure directional signs are clear and placed.
- Verify product labels are correct.
- Check that price tags are accurate.
- Look for any damaged or outdated signage.
- Remove any obstructions near exits.
- Ensure exit signs are illuminated.
- Check that pathways to exits are clear.
- Verify that doors open easily.
- Test alarms or alarms systems for accessibility.
- Ensure staff wear designated uniforms.
- Confirm staff is aware of opening procedures.
- Check that staff have necessary tools (e.g., registers).
- Verify that staff are briefed on safety protocols.
- Conduct a quick team meeting for last-minute updates.
Opening Day Activities
- Inspect the store layout and merchandise displays.
- Ensure all signage is in place and visible.
- Check lighting and music systems for proper functionality.
- Prepare the cash registers and ensure enough change is available.
- Review the day's schedule and assign tasks to staff.
- Gather all staff in a designated area.
- Discuss the day's goals and expectations.
- Encourage team spirit and address any last-minute concerns.
- Remind staff of customer service standards.
- Celebrate individual contributions and team achievements.
- Greet customers as they enter the mall.
- Offer introductory discounts or promotions.
- Provide information about the mall's amenities and events.
- Encourage staff to engage in friendly conversations.
- Collect customer contact information for future communications.
- Track sales figures in real-time.
- Set up a feedback station for customer comments.
- Assign staff to engage with customers for informal surveys.
- Analyze sales data to identify popular items.
- Adjust sales strategies based on customer preferences.
- Organize a small gathering or appreciation event.
- Provide refreshments and snacks for staff.
- Share success stories from the day.
- Recognize outstanding team members with shout-outs.
- Discuss areas for improvement and future goals.
- Design a visually appealing booth structure.
- Equip staff with knowledge of mall layout and events.
- Prepare brochures and information materials.
- Ensure a friendly and welcoming atmosphere.
- Place signage for easy visibility.
- Prepare attractive bags or packages with promotional items.
- Train staff on how to effectively engage customers.
- Set up a designated area for distribution.
- Track inventory of promotional items as they are given out.
- Encourage customers to share their giveaways on social media.
- Coordinate with officials for scheduling and participation.
- Prepare a brief speech highlighting the mall's vision.
- Set up a designated area for the ceremony.
- Invite local media and influencers to cover the event.
- Capture photos during the ceremony for marketing purposes.
- Assign a team member to document the event.
- Use high-quality equipment for photos and videos.
- Capture candid moments and customer interactions.
- Create a designated hashtag for social media posts.
- Share content on all social media platforms promptly.
- Book local performers or entertainers in advance.
- Create a schedule of performances for the day.
- Set up staging and sound equipment as necessary.
- Promote the entertainment schedule on social media.
- Engage customers to participate in live events.
- Select a variety of snacks and beverages.
- Set up a refreshment station in a high-traffic area.
- Ensure cleanliness and adhere to food safety standards.
- Encourage staff to interact with customers at the station.
- Track consumption to plan for future events.
- Conduct a test run of the POS systems.
- Verify that inventory management software is updated.
- Have IT support on standby for troubleshooting.
- Train staff on using technology efficiently.
- Document any issues for future reference.
- Keep track of customer flow during peak times.
- Adjust staff assignments based on traffic patterns.
- Communicate with staff via walkie-talkies for updates.
- Ensure all areas are adequately staffed for customer service.
- Review foot traffic data for future planning.
- Promote the hashtag on signage and during events.
- Encourage customers to share their experiences online.
- Monitor social media for posts using the hashtag.
- Respond to customer posts to foster engagement.
- Share user-generated content on the mall's profile.
- Set up a feedback collection tool or form.
- Assign staff to monitor feedback channels actively.
- Respond promptly to customer inquiries or complaints.
- Use feedback to make immediate adjustments.
- Document insights for future reference.
- Create a break schedule to rotate staff efficiently.
- Ensure coverage during all peak hours.
- Provide a designated break area for staff.
- Encourage staff to take short breaks as needed.
- Monitor staff energy levels throughout the day.
- Create a contingency plan for potential issues.
- Assign roles for handling specific types of problems.
- Ensure all staff are informed of protocols.
- Maintain open communication for swift resolutions.
- Review issues after the event for future improvement.
Use in Manifestly