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> managing incidents
managing incidents
1. Preparation
Define incident management roles and responsibilities.
Establish incident management policies and procedures.
Train staff on incident response and reporting.
Ensure the availability of necessary tools and resources.
2. Identification
Monitor systems and services for potential incidents.
Encourage employees and users to report incidents promptly.
Document the nature and scope of the incident.
Classify the incident based on its severity and impact.
3. Containment
Implement immediate containment measures to prevent escalation.
Communicate with relevant stakeholders about the incident.
Isolate affected systems or services as necessary.
Ensure that data integrity is maintained during containment.
4. Eradication
Identify the root cause of the incident.
Remove any malicious elements or vulnerabilities from the environment.
Apply patches or updates to prevent recurrence.
Document actions taken to eradicate the incident.
5. Recovery
Restore affected systems and services to normal operation.
Monitor systems for any signs of residual issues.
Communicate recovery status to stakeholders.
Verify that all functionalities are restored and operating normally.
6. Lessons Learned
Conduct a post-incident review to analyze the response.
Identify strengths and weaknesses in the incident management process.
Update incident management policies and procedures based on findings.
Share lessons learned with the organization to improve future responses.
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