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Mobile tyre fitting

1. Pre-Appointment Preparation

Confirm appointment details with the customer.

Verify vehicle details (make, model, tyre specifications).

Check inventory for required tyres and tools.

Ensure the mobile fitting vehicle is clean and well-organized.

Review any customer notes or special requests.

2. Arrival at Customer Location

Park the vehicle safely and ensure it is visible to passing traffic.

Conduct a quick safety assessment of the work area.

Greet the customer and discuss the fitting process.

Confirm the tyres selected and any additional services.

3. Tyre Removal Process

Use the appropriate tools for tyre removal (jack, wrench, etc.).

Loosen lug nuts before lifting the vehicle.

Lift the vehicle safely and securely with jack stands.

Remove the wheel and inspect for damage.

4. Tyre Fitting Process

Check the new tyre for any defects before installation.

Mount the new tyre onto the wheel rim.

Ensure proper alignment of the tyre on the rim.

Tighten lug nuts to the manufacturer’s specifications.

5. Post-Fitting Checks

Lower the vehicle safely back to the ground.

Re-check the tightness of the lug nuts after lowering.

Inflate tyres to the correct pressure as per specifications.

Inspect the overall installation and clean up the work area.

6. Customer Communication

Explain the work completed to the customer.

Provide advice on tyre maintenance and care.

Discuss any follow-up services or recommendations.

Ensure customer satisfaction and address any concerns.

7. Documentation and Follow-up

Complete the service record and invoice.

Provide the customer with a copy of the paperwork.

Schedule any future appointments if necessary.

Follow up with the customer after a few days to ensure satisfaction.

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