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Home > Information Technology > Monitoring

Monitoring

1. Infrastructure Monitoring

Ensure all hardware components (servers, routers, switches) are operational.

Monitor network bandwidth and latency.

Check power supply and cooling systems in data centers.

Verify backups are running successfully and data integrity is intact.

2. Application Monitoring

Track application performance metrics (response times, error rates).

Monitor server logs for unusual activity or errors.

Ensure proper load balancing across application servers.

Verify service availability and uptime percentages.

3. Security Monitoring

Implement intrusion detection and prevention systems (IDPS).

Monitor firewall logs for unauthorized access attempts.

Regularly review user access logs and permissions.

Conduct vulnerability scans and monitor for patch updates.

4. User Experience Monitoring

Collect feedback from users regarding application performance.

Monitor response times for critical business applications from the user perspective.

Track key performance indicators (KPIs) related to user satisfaction.

Analyze helpdesk tickets for recurring issues affecting users.

5. Compliance and Audit Monitoring

Ensure compliance with relevant regulations (GDPR, HIPAA, etc.).

Conduct regular audits of security policies and protocols.

Monitor for adherence to internal IT governance frameworks.

Maintain records of compliance-related activities and findings.

6. Alerting and Incident Response

Set up alert thresholds for critical performance indicators.

Establish a protocol for incident response and escalation.

Regularly test and update incident response plans.

Train staff on how to respond to alerts and incidents effectively.

7. Reporting and Review

Generate regular reports on monitoring activities and findings.

Review monitoring processes and metrics for effectiveness.

Conduct post-incident reviews to improve future monitoring.

Update monitoring tools and practices based on evolving technology and threats.

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