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> Morning concierge handover
Morning concierge handover
General Information
Review guest arrivals and departures for the day.
Check for any special requests or notes from the previous shift.
Confirm any VIP guests or important events scheduled.
Here are some additional steps you could include in the General Information section of the New Morning concierge handover checklist
Review any ongoing guest issues or complaints that need attention
Update the team on any changes to hotel policies or procedures
Check for any upcoming group bookings or events that may impact guest services
Verify the status of any maintenance or repair requests that are pending
Review the daily occupancy rates and forecast for the upcoming days
Confirm the availability of amenities and services, such as spa appointments or dining reservations
Share any relevant feedback from guests that may improve service
Discuss local events or attractions that may be of interest to guests
Ensure all team members are aware of any safety or emergency procedures that may have changed
Provide updates on any staff schedules or changes that impact the team
Guest Services
Certainly! Here are the steps that could be included in the Guest Services section of a New Morning concierge handover checklist
Review guest arrivals and departures for the day
Confirm any special requests or preferences for guests
Check for any VIP guests and prepare welcome amenities
Ensure all reservations (restaurants, tours, etc.) are confirmed
Update the team on any ongoing guest issues or concerns
Verify availability of transportation services (shuttle, taxis, etc.)
Prepare information on local events, attractions, and recommendations
Check for any guest feedback or reviews to address
Ensure all concierge desk supplies are stocked (brochures, maps, etc.)
Review the schedule for any scheduled group activities or services
These steps will help ensure a smooth and efficient operation within the Guest Services section
Facilities and Maintenance
Communication
Team Briefing
Final Check
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