Mowasalat Transport Company storekeepers performance checklist
1. Inventory Management
- Access inventory management system.
- Compare physical stock with recorded quantities.
- Identify discrepancies and investigate causes.
- Update inventory records as necessary.
- Report significant discrepancies to management.
- Schedule stock count dates in advance.
- Notify staff about upcoming counts.
- Organize items for easy counting.
- Assign team members specific sections.
- Record results and reconcile with records.
- Check existing labels for accuracy.
- Create new labels for unmarked items.
- Use clear and consistent labeling format.
- Position labels for easy visibility.
- Regularly update labels as inventory changes.
- Review expiration dates weekly.
- Remove expired items from inventory immediately.
- Rotate stock to use older items first.
- Communicate with purchasing about near-expiration items.
- Maintain records of expired product disposal.
- Organize inventory so older stock is at the front.
- Train staff on FIFO practices.
- Regularly check product placements and adjust as needed.
- Document any deviations from FIFO procedures.
- Encourage staff awareness of expiration dates.
2. Safety and Compliance
- Inspect fire extinguishers for accessibility and charge status.
- Verify that first aid kits are stocked and sealed.
- Ensure safety goggles, gloves, and helmets are available.
- Test emergency alarms and exit signs for proper operation.
- Review emergency evacuation routes and signage.
- Review current local and national safety regulations.
- Conduct regular audits of safety practices and policies.
- Implement corrective actions for any identified non-compliance.
- Maintain up-to-date records of safety inspections.
- Engage employees in safety compliance discussions.
- Schedule regular training sessions at least quarterly.
- Develop training materials covering relevant safety topics.
- Use practical demonstrations to enhance learning.
- Assess staff understanding through quizzes or feedback.
- Document attendance and content covered for compliance.
- Create and update inventory lists of hazardous materials.
- Ensure Material Safety Data Sheets (MSDS) are accessible.
- Label all hazardous materials clearly and accurately.
- Train staff on proper handling and disposal procedures.
- Conduct regular reviews of documentation and compliance.
3. Organization and Cleanliness
- Sweep and mop floors regularly.
- Remove dust from shelves and surfaces.
- Dispose of expired or damaged items promptly.
- Use labels for easy identification of storage areas.
- Group similar items together.
- Place frequently used items at eye level.
- Use shelving units for vertical storage.
- Ensure heavier items are stored lower to prevent accidents.
- Schedule monthly decluttering sessions.
- Identify and remove unused or obsolete items.
- Organize remaining items based on usage frequency.
- Involve staff in the decluttering process for input.
- Mark pathways with tape or signage.
- Remove obstacles that block walkways.
- Ensure aisles are wide enough for equipment.
- Regularly inspect pathways for hazards.
4. Record Keeping and Reporting
- Use a standardized format for recording items.
- Log date, item description, quantity, and condition.
- Verify entries against physical inventory regularly.
- Store records both digitally and in hard copy.
- Compile data from record logs weekly or monthly.
- Highlight trends, shortages, or excess inventory.
- Use clear charts or summaries for presentation.
- Submit to relevant management by deadline.
- Record date, time, and nature of the discrepancy.
- Note all involved parties and actions taken.
- Include any corrective measures implemented.
- Maintain a dedicated log for discrepancies.
- Organize records by category and date.
- Implement a digital system for quick searches.
- Regularly review and purge outdated records.
- Train staff on the importance of record maintenance.
5. Communication and Teamwork
- Create a safe environment for sharing ideas.
- Use clear and concise language in discussions.
- Encourage active listening among team members.
- Utilize communication tools like email or chat effectively.
- Schedule meetings at convenient times for all.
- Prepare an agenda to keep discussions focused.
- Encourage participation from all team members.
- Document meeting minutes and share them afterward.
- Organize training sessions or workshops.
- Create a shared repository for resources.
- Encourage mentorship or buddy programs.
- Recognize and celebrate successful practices.
- Implement anonymous feedback mechanisms.
- Regularly ask open-ended questions for input.
- Act on feasible suggestions to show value.
- Provide follow-up on the impact of feedback.
6. Customer Service
- Review requests daily.
- Prioritize based on urgency.
- Confirm receipt of requests.
- Communicate estimated delivery times.
- Follow up on outstanding requests.
- Use polite language.
- Listen actively to concerns.
- Dress appropriately for the workplace.
- Keep a calm and respectful tone.
- Be punctual in meetings and discussions.
- Understand service standards.
- Seek feedback on service quality.
- Implement improvements based on feedback.
- Set personal performance goals.
- Monitor and assess service delivery regularly.
- Acknowledge the complaint immediately.
- Gather all necessary information.
- Propose a solution within 24 hours.
- Follow up to ensure satisfaction.
- Document complaints for future reference.
7. Continuous Improvement
- Identify relevant training programs.
- Register for workshops and seminars.
- Encourage team participation.
- Implement learned skills in daily tasks.
- Provide feedback on training effectiveness.
- Subscribe to industry newsletters.
- Attend conferences and networking events.
- Engage with professional associations.
- Follow thought leaders on social media.
- Share insights with the team.
- Conduct regular audits of current processes.
- Gather feedback from team members.
- Implement lean management techniques.
- Monitor key performance indicators.
- Test new approaches and measure results.
- Establish a review schedule.
- Document current processes thoroughly.
- Identify bottlenecks or inefficiencies.
- Solicit input from stakeholders.
- Make adjustments and monitor impacts.
Use in Manifestly