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mystery shopper audit reception

Research the business to understand its services and offerings.

Prepare a list of specific scenarios to evaluate during the visit.

Gather necessary materials (notepad, pen, camera, etc.) for note-taking and documentation.

Review the evaluation criteria and scoring system to ensure clarity.

Observe the external appearance of the building (cleanliness, signage, accessibility).

Assess the parking situation (availability, ease of access).

Take note of the time of arrival and any initial impressions.

Evaluate the cleanliness and organization of the reception area.

Check for appropriate signage (welcome signs, directional signs, etc.).

Observe the seating arrangements and comfort level for waiting customers.

Assess the demeanor and appearance of the reception staff.

Note the greeting received upon entering (warmth, professionalism).

Evaluate the staff's ability to engage in small talk or offer assistance.

Check for knowledge of services and ability to answer questions.

Request information about specific services or products.

Assess the clarity and thoroughness of the information provided.

Evaluate the time taken to respond to inquiries.

Note any upselling or cross-selling attempts made by staff.

Assess the follow-up process for inquiries or service requests.

Note if a business card or brochure was offered.

Evaluate the closing interaction (thank you, invitation to return, etc.).

Compile and organize notes taken during the visit.

Complete the evaluation form based on the established criteria.

Highlight strengths and areas for improvement.

Submit the mystery shopper report to the appropriate party.

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