AI Checklist Generator

Email address

Home > mystery shopper audit reception

mystery shopper audit reception

Review the objectives of the mystery shopper audit.

Familiarize yourself with the specific criteria for evaluation.

Plan your visit, including the time and day to ensure a realistic experience.

Dress appropriately to blend in with typical customers.

Observe the exterior of the business for cleanliness and signage.

Note the ease of access to the entrance.

Check for parking availability and convenience.

Assess the overall ambiance upon entering the reception area.

Observe the layout and organization of the reception desk.

Take note of any promotional materials displayed.

Evaluate the greeting from the reception staff.

Observe the staff's demeanor and professionalism.

Assess the staff's knowledge and ability to answer questions.

Note the time taken to attend to you.

Request information about services or products.

Evaluate the clarity and helpfulness of the information provided.

Assess the staff's willingness to assist and engage.

Inspect the cleanliness of the reception area, including floors and furniture.

Check the condition of restrooms if accessible.

Note any unpleasant odors or clutter.

Ask about follow-up procedures or additional information.

Evaluate how well the staff explains next steps or offers further assistance.

Thank the staff before leaving and observe their farewell.

Note your overall impression of the reception experience.

Complete the audit report while the experience is fresh in your mind.

Hey there! Here's a little about us or visit our recurring workflow SaaS: Manifestly Checklists

Light Dark