NCR ENCOR upgrade from ISS45 with Connected Payments

Pre-Upgrade Preparation

Review the current system configuration and settings.

Backup all relevant data and system configurations.

Verify compatibility of hardware with NCR ENCOR.

Ensure all software patches and updates for ISS45 are applied.

Train staff on new features and functionalities of NCR ENCOR.

Here are some additional steps that could be included in the Pre-Upgrade Preparation section

Conduct a thorough assessment of existing workflows and processes to identify areas for improvement

Review and update system documentation to reflect any changes in procedures or configurations

Create a rollback plan in case the upgrade encounters critical issues

Communicate upgrade timelines and expectations to all stakeholders and end-users

Schedule and confirm any necessary downtime for the upgrade process

Test the backup system to ensure data can be restored successfully if needed

Identify key users who will act as points of contact during the upgrade and post-upgrade support

Develop a checklist for hardware setup and installation requirements specific to NCR ENCOR

Review security protocols and ensure compliance with industry standards prior to the upgrade

Gather feedback from staff on current system limitations and desired improvements to guide training and configuration adjustments

Ensure all third-party integrations are documented and assess their compatibility with NCR ENCOR

Plan for any necessary adjustments to network infrastructure to support the new system requirements

System Installation

Schedule a downtime window for the upgrade.

Download the NCR ENCOR upgrade package.

Install NCR ENCOR software on the designated hardware.

Follow installation prompts and configuration guidelines.

Verify all system components are properly installed.

Connected Payments Integration

Ensure Connected Payments service is active and configured.

Update network settings to accommodate Connected Payments.

Test the integration with various payment methods.

Validate security settings for payment processing.

Here are some additional steps you could include in the Connected Payments Integration section

Confirm compatibility of payment terminals with the Connected Payments system

Set up and configure merchant accounts for processing transactions

Implement logging and monitoring for transaction activities

Conduct end-to-end transaction testing in a controlled environment

Verify that all payment methods are displayed correctly at the point of sale

Train staff on using the Connected Payments system and troubleshooting common issues

Review and update customer data management practices to align with payment processing

Ensure compliance with PCI-DSS standards for secure payment processing

Create a rollback plan in case of integration issues

Schedule regular audits of payment processing logs for discrepancies and issues

Document the integration process for future reference and updates

Establish a clear communication channel for reporting and resolving payment-related issues

Post-Upgrade Verification

Perform a complete system check to ensure functionality.

Test all critical processes, including payment transactions.

Confirm all data has been migrated and is accessible.

Review system logs for any errors or warnings.

Conduct user acceptance testing with key staff members.

Here are some additional steps that could be included in the Post-Upgrade Verification section

Verify that all user roles and permissions are correctly configured

Check integration with third-party applications to ensure proper functionality

Ensure that all reports are generating correctly and contain accurate data

Validate that all hardware components are functioning properly with the new system

Review and test backup and recovery processes to ensure data integrity

Confirm that network connectivity is stable and secure

Test system performance under typical and peak loads to assess responsiveness

Conduct a security audit to ensure compliance with relevant regulations and standards

Gather feedback from users regarding any issues or enhancements needed

Document any discrepancies or issues and develop a plan for resolution

Documentation and Training

Update system documentation to reflect new configurations.

Provide training sessions for staff on NCR ENCOR functionalities.

Distribute user manuals and resources for Connected Payments.

Collect feedback from users for any further improvements.

Ongoing Support and Maintenance

Establish a schedule for regular system maintenance.

Monitor system performance and address any issues promptly.

Keep up with updates and patches from NCR for ENCOR.

Provide continuous training and support for staff as needed.

Feel free to modify any section or item as required for your specific needs!