New laptop configure for the user

Initial Setup

Operating System Configuration

Security Settings

Software Installation

Network Configuration

Backup and Recovery

User Training and Documentation

  • Schedule a training session with users.
  • Demonstrate key software features and functionalities.
  • Discuss importance of security practices.
  • Provide examples of phishing and malware.
  • Encourage questions and clarify doubts.
  • Compile user manuals for each application.
  • Distribute digital copies via email or intranet.
  • Highlight key sections relevant to users.
  • Encourage users to bookmark or save documents.
  • Offer assistance in navigating the manuals.
  • Share the contact information for IT support.
  • Explain different support channels (email, phone, chat).
  • Outline expected response times for inquiries.
  • Encourage users to report issues promptly.
  • Provide examples of common issues and resolutions.

Final Checks

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