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Home > Restaurant > New Waiter Onboard on Hospitality

New Waiter Onboard on Hospitality

Training and Orientation

Review restaurant policies and procedures

Familiarize with menu items and specials

Understand POS system and order process

Learn table numbering and section assignments

Review customer service expectations

Uniform and Appearance

Ensure proper uniform is provided and fits correctly

Review grooming standards and appearance guidelines

Check for any necessary accessories or equipment

Table Service and Etiquette

Practice proper table set-up and clearing techniques

Understand proper ordering and serving etiquette

Learn how to handle customer complaints and feedback

Practice upselling and suggestive selling techniques

Safety and Emergency Procedures

Review fire safety and evacuation procedures

Learn basic first aid and CPR techniques

Understand proper handling of hazardous materials

Review sanitation and hygiene protocols

Team Communication and Support

Introduce to fellow team members and management

Understand communication channels and protocols

Learn how to support coworkers during busy times

Review teamwork and collaboration expectations

Customer Interaction and Satisfaction

Practice greeting customers and taking orders

Understand how to handle special requests and dietary restrictions

Learn how to check in with customers during their meal

Review how to handle payment and tips

Closing Duties and Follow-Up

Understand closing procedures and responsibilities

Review side work and cleaning tasks

Learn how to handle cash and credit card transactions

Discuss any feedback or areas for improvement with management.

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