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> night porter duties
night porter duties
General Responsibilities
Ensure the safety and security of the hotel premises.
Monitor the front desk and respond to guest inquiries.
Maintain a clean and organized lobby area.
Guest Services
Greet guests warmly upon arrival.
Assist with luggage as needed.
Provide information about hotel amenities and local attractions.
Security Checks
Conduct regular patrols of the hotel property.
Monitor surveillance cameras and report any suspicious activity.
Ensure all doors and windows are secure.
Emergency Procedures
Familiarize yourself with emergency evacuation routes.
Know the location of fire extinguishers and first aid kits.
Be prepared to respond to medical emergencies and contact emergency services if needed.
Reporting and Documentation
Complete a nightly log of activities and incidents.
Report any maintenance issues to the appropriate personnel.
Document guest complaints and resolutions.
End of Shift Duties
Prepare a handover report for the morning staff.
Ensure all keys and equipment are returned.
Lock all doors and set alarms before leaving the premises.
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