Onboarding checklist for virtual financial advisor at Waggoner Financial and LPL
I. Pre-Onboarding Preparation
- Review hiring committee notes and final candidate feedback.
- Draft official offer letter including position details and compensation.
- Obtain necessary signatures from HR and management.
- Send the offer letter to the candidate via email or mail.
- Follow up with the candidate to confirm acceptance.
- Outline key milestones and training sessions for the onboarding process.
- Set specific dates and times for each training session.
- Share the schedule with relevant team members and trainers.
- Include deadlines for completing any pre-onboarding tasks.
- Communicate the schedule to the new hire in advance.
- Select a mentor or buddy with relevant experience and knowledge.
- Ensure the mentor is willing and available for the role.
- Brief the mentor on their responsibilities and expectations.
- Introduce the mentor to the new hire before the start date.
- Encourage regular check-ins between the mentor and new hire.
- Identify all required software and tools for the new hire's role.
- Create accounts for the new hire on relevant platforms.
- Ensure access is granted to necessary files and systems.
- Test all technology setups to ensure functionality.
- Provide instructions for accessing and using the tools.
II. Compliance and Regulatory Requirements
- Gather personal identification information.
- Submit information to a certified background check provider.
- Review the results for any discrepancies.
- Address any issues found during the verification process.
- Identify required licenses based on services offered.
- Complete application forms for each license.
- Submit applications to the appropriate regulatory bodies.
- Confirm receipt and track the status of applications.
- Obtain the latest version of compliance documents.
- Read and understand all policies thoroughly.
- Identify key compliance areas relevant to your role.
- Ask questions if any policies are unclear.
- Review the NDA document carefully.
- Understand the implications of confidentiality clauses.
- Provide any required personal information.
- Sign and return the document to HR or compliance.
III. Training and Development
- Coordinate with HR to finalize the session dates.
- Prepare a presentation outlining key policies and company culture.
- Ensure all necessary materials are available for distribution.
- Send calendar invites to all participants and confirm attendance.
- Compile a list of all financial products and services.
- Develop training modules for each product/service.
- Schedule training sessions with subject matter experts.
- Create assessment tools to evaluate understanding post-training.
- Arrange a walkthrough of LPL’s systems for new advisors.
- Provide user guides and quick reference materials.
- Set up practice sessions on the systems.
- Encourage questions and provide ongoing support.
- Create accounts for access to online training platforms.
- Compile a list of recommended resources and materials.
- Schedule regular check-ins to discuss new training opportunities.
- Encourage participation in webinars and industry conferences.
IV. Technology Setup
- Confirm delivery date and time with the logistics team.
- Unbox and inspect all equipment for damage.
- Connect peripherals (monitor, keyboard, mouse) appropriately.
- Power on the computer and check for initial setup prompts.
- Contact IT support for any setup issues.
- Download and install antivirus software from the approved vendor.
- Install necessary productivity applications (e.g., Microsoft Office).
- Configure firewall settings as per company guidelines.
- Update all software to the latest versions.
- Ensure automatic updates are enabled.
- Schedule training sessions with an experienced team member.
- Cover platform features (screen sharing, chat, recording).
- Practice conducting a mock meeting using the tool.
- Review best practices for virtual communication.
- Provide access to training materials and resources.
- Check user credentials for login access.
- Confirm integration with email and calendar systems.
- Review permissions and ensure proper access levels.
- Test functionality by creating a sample client profile.
- Contact IT support for access issues or errors.
V. Client Engagement Preparation
- Analyze existing client data and profiles.
- Identify key demographics to target.
- Assess current market trends and demands.
- Align strategies with company goals.
- Document findings for reference.
- Establish preferred communication channels.
- Define response time expectations.
- Create guidelines for confidentiality and data protection.
- Set up scheduling tools for meetings.
- Document protocols for team reference.
- Develop a client welcome packet.
- Include company overview and services offered.
- Create personalized introductory emails.
- Design informative brochures or digital materials.
- Ensure all materials are accessible and clear.
- Test technology and platforms beforehand.
- Prepare a professional virtual background.
- Establish an agenda for meetings.
- Encourage client participation and feedback.
- Follow up with meeting summaries and action items.
VI. Performance Expectations and Goals
- Identify key performance indicators (KPIs) relevant to the role.
- Establish measurable targets for each KPI.
- Define the evaluation frequency (monthly, quarterly).
- Ensure alignment with company objectives and client satisfaction.
- Collaborate to define achievable short-term goals (3-6 months).
- Outline strategic long-term goals (1-3 years).
- Document goals in a shared format for tracking.
- Ensure goals are specific, measurable, attainable, relevant, time-bound (SMART).
- Set recurring meetings (bi-weekly, monthly) for discussions.
- Prepare an agenda for each check-in to guide discussions.
- Encourage open communication and feedback sharing.
- Document key takeaways and action items from each meeting.
- Identify skills and qualifications needed for advancement.
- Explore available training programs and resources.
- Discuss potential career paths within the organization.
- Encourage networking and mentorship opportunities.
VII. Final Checklist and Follow-Up
- Review onboarding task list.
- Check off each completed item.
- Ensure all required documents are submitted.
- Verify training sessions are attended.
- Communicate any pending tasks to the advisor.
- Reach out to the advisor via email.
- Propose several dates and times.
- Confirm the meeting format (virtual/in-person).
- Send a calendar invite once agreed.
- Prepare an agenda for the discussion.
- Create a feedback form or survey.
- Distribute the form to the advisor.
- Encourage honest and constructive feedback.
- Set a deadline for submission.
- Review responses and compile results.
- Add the advisor to team meeting invites.
- Introduce them in the next meeting.
- Encourage team members to connect.
- Involve the advisor in team projects.
- Provide an overview of upcoming activities.
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