opening and closing
Pre-Opening Preparation
Staff Readiness
Operational Checks
- Power on each piece of equipment.
- Check for any error messages or malfunctions.
- Run a short test cycle for ovens, fryers, and grills.
- Ensure ventilation systems are functioning properly.
- Make adjustments as needed before service.
- Review inventory lists for accuracy.
- Count stock of perishable and non-perishable items.
- Ensure sufficient beverages and condiments are available.
- Check expiration dates on products.
- Order additional supplies if levels are low.
- Turn on the cash register and POS system.
- Load cash drawer with accurate change.
- Test payment processing with a small transaction.
- Update menu items and prices in the POS system.
- Ensure all necessary receipts and reports are accessible.
- Check table settings for cleanliness and arrangement.
- Inspect chairs and tables for stability and cleanliness.
- Ensure all condiments and menus are available on tables.
- Verify the cleanliness of restrooms and entry areas.
- Adjust lighting and music to create a welcoming atmosphere.
Final Preparations
- Inspect restrooms for cleanliness and restock supplies.
- Wipe down tables, chairs, and high-touch surfaces in dining areas.
- Check for trash and debris; empty bins as needed.
- Ensure floor is clean and free of spills.
- Verify that condiments and utensils are organized.
- Check all directional and menu signs for visibility.
- Confirm that promotional signs are up to date.
- Adjust lighting to highlight key signage.
- Ensure any safety or health notices are prominently displayed.
- Remove any outdated or irrelevant signs.
- Select appropriate playlist or ambiance settings.
- Set volume to a comfortable level for dining experience.
- Test sound system for clarity and functionality.
- Ensure music starts playing before opening.
- Adjust settings based on time of day or crowd size.
Opening Procedures
- Use the key or code to unlock all entrance doors.
- Turn on any exterior lights for visibility.
- Greet the first guests with a warm smile.
- Direct guests to the seating area or bar.
- Observe guest interactions and table turnover.
- Check on the wait times for food and drinks.
- Be proactive in resolving guest complaints.
- Communicate with staff to maintain service pace.
- Confirm opening inventory and food prep status.
- Relay any special requests or dietary restrictions.
- Update the kitchen on table orders promptly.
- Ensure all menu items are available and prepared.
End of Service Preparation
- Use a friendly tone to inform guests.
- Specify the closing time clearly.
- Encourage guests to finalize their orders.
- Thank them for their patronage.
- Provide information about future visits or events.
- Check for any pending orders at tables.
- Prompt guests to place final drink or food orders.
- Print checks and present them to guests promptly.
- Process payments efficiently, ensuring accuracy.
- Confirm receipt of payment with guests.
- Label all leftover food with date and time.
- Store food at appropriate temperatures immediately.
- Follow guidelines for safe handling and storage.
- Dispose of any food that exceeds safety limits.
- Document leftover food for inventory tracking.
Cleaning and Maintenance
- Remove all items from tables.
- Wipe down surfaces with a sanitizing solution.
- Clean chairs and surrounding areas.
- Check for any leftover items or debris.
- Reset tables with clean linens and utensils.
- Disassemble equipment if necessary.
- Use hot soapy water to wash items.
- Rinse thoroughly to remove soap residue.
- Sanitize with a food-safe sanitizer.
- Allow to air dry completely before storage.
- Empty trash bins and replace liners.
- Sort recyclables and dispose of accordingly.
- Check inventory of supplies and ingredients.
- Restock items such as napkins, condiments, and utensils.
- Organize storage areas for easy access.
- Remove any loose debris from the floor.
- Sweep all areas, including corners and under furniture.
- Use a suitable mop and cleaning solution.
- Mop in sections to ensure thorough cleaning.
- Allow floors to dry completely before reopening.
Use in Manifestly