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Opening and closing duties

Opening Duties

*Front Desk Preparation

Ensure the front desk area is clean and organized.

Check computer systems and software for updates.

Print out arrival and departure lists for the day.

Review reservations and prepare welcome packages for guests.

*Lobby and Common Areas

Clean and arrange furniture in the lobby and common areas.

Ensure all lighting is operational and set to appropriate levels.

Check and restock brochures, magazines, and promotional materials.

*Guest Services

Verify that the concierge desk is staffed and prepared for guest inquiries.

Check that transportation services are scheduled and confirmed.

Ensure that complimentary items (e.g., coffee, tea) are stocked and available.

*Housekeeping

Inspect housekeeping carts and ensure they are stocked with necessary supplies.

Confirm that all rooms have been cleaned and are ready for check-in.

Perform a quick inspection of common restrooms and replenish supplies.

*Food & Beverage

Ensure breakfast items are prepared and ready for guests.

Check that dining areas are clean and set up for service.

Confirm that all kitchen equipment is functioning properly.

*Safety and Security

Conduct a security walk-through of the property to ensure all doors are secured.

Test emergency exits and ensure all safety equipment is accessible.

Review any special instructions or alerts with the staff.

Closing Duties

*Front Desk Closure

Process all check-outs and confirm final billing with departing guests.

Secure all cash and credit card transactions.

Run end-of-day reports and reconcile financial transactions.

*Lobby and Common Areas

Tidy up the lobby and common areas, removing any trash or debris.

Prepare furniture for the next day, ensuring everything is in place.

Turn off unnecessary lights and electronics.

*Guest Services

Ensure all guest inquiries and requests have been addressed.

Check in with staff to gather feedback on guest experiences.

Prepare a list of any follow-up actions needed for the next day.

*Housekeeping

Ensure that all laundry is collected and sent out for cleaning.

Restock housekeeping supplies for the next day’s operations.

Perform a final inspection of common areas and restrooms.

*Food & Beverage

Clean and sanitize all kitchen and dining areas.

Secure any leftover food and ensure proper storage.

Prepare inventory lists for supplies used and needed for the next day.

*Safety and Security

Conduct a final security check of the property, ensuring all doors are locked.

Set alarms and ensure all safety protocols are followed.

Document any incidents or issues that occurred during the day for future reference.

This checklist can help ensure that hotel operations run smoothly during both the opening and closing of the day.

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