opening checklist live nation

1. Venue Preparation

Confirm venue access and security clearance.

Inspect the venue for cleanliness and safety compliance.

Ensure all necessary equipment is set up and functioning.

Verify seating arrangements and ticketing areas are ready.

Here are some additional steps that could be included in the "1. Venue Preparation" section of the New Opening Checklist

Conduct a walk-through of all entrance and exit points for accessibility

Test emergency lighting and evacuation signage

Confirm that all necessary permits and licenses are in place

Check restrooms for cleanliness and adequate supplies (soap, paper towels, etc.)

Ensure that all signage (directional, informational, etc.) is displayed correctly

Verify that loading docks and service areas are clear for vendor access

Set up first aid stations and confirm medical staff availability

Check Wi-Fi and internet connectivity throughout the venue

Ensure that lighting fixtures are functioning and set to the appropriate levels

Confirm that all staff has received safety and emergency procedure training

Test any interactive displays or kiosks for functionality

Set up and test communication devices for staff coordination (radios, headsets)

Review and finalize the schedule of events with all involved parties

2. Staff Coordination

Conduct a pre-event staff meeting to review roles and responsibilities.

Distribute staff schedules and contact information.

Ensure all staff have necessary credentials and uniforms.

Confirm that all staff are aware of emergency procedures.

3. Ticketing and Guest Services

Set up ticketing booths and ensure they are staffed.

Test ticket scanners and payment systems.

Prepare guest services area with information and materials.

Ensure accessibility options are in place for guests with disabilities.

4. Concessions and Merchandise

Stock concessions stands with food and beverages.

Ensure all merchandise is organized and displayed.

Confirm that all pricing is visible and accurate.

Train staff on food safety and customer service protocols.

Here are some additional steps that could be included in the Concessions and Merchandise section of the checklist

Conduct a thorough inventory check of food, beverages, and merchandise items

Set up point-of-sale (POS) systems and ensure they are functioning properly

Prepare a backup plan for payment processing (e.g., cash, credit card, mobile payment options)

Ensure all food and beverage items meet health and safety standards

Arrange signage for concessions and merchandise locations, including directional signs

Designate staff roles and responsibilities for concessions and merchandise areas

Check that all equipment (e.g., refrigerators, fryers, kiosks) is operational and clean

Conduct a taste test to ensure food quality and consistency

Organize a pre-event meeting with concessions staff to review event-specific protocols

Set up a waste management plan, including recycling and composting options

Prepare restock supplies and inventory sheets for quick replenishment during the event

Verify that all promotional items and signage for merchandise are in place

Create a plan for handling any customer complaints or issues related to concessions and merchandise

5. Audio/Visual Setup

Check all sound equipment and microphones.

Test lighting and visual displays.

Confirm that the stage is set and all performances are scheduled.

Ensure backup equipment is available and functional.

6. Final Walkthrough

Perform a final walkthrough of the venue.

Ensure all areas are ready and compliant with safety regulations.

Confirm that all staff are in position and prepared for guests.

Communicate any last-minute updates or changes to the team.

7. Event Launch

Open doors to guests and check tickets.

Monitor guest flow and address any issues promptly.

Ensure communication lines remain open between staff and management.

Prepare for post-event debrief and feedback collection.