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operational manager

1. Daily Operations

Review daily occupancy rates and forecast for the day.

Check housekeeping status and room readiness.

Confirm all staff schedules are in place and staff are present.

Inspect common areas for cleanliness and maintenance issues.

Review guest arrivals and special requests to ensure preparedness.

2. Guest Services

Ensure that the front desk is fully staffed and trained.

Monitor guest satisfaction and address any complaints immediately.

Review guest feedback and comments from the previous day.

Coordinate with the concierge to provide services for guests.

Ensure proper handling of check-ins and check-outs.

3. Staff Management

Conduct daily briefings with staff to communicate priorities and updates.

Schedule regular training sessions for staff development.

Monitor employee performance and provide feedback.

Ensure compliance with health and safety regulations.

Address any staffing issues or conflicts promptly.

4. Financial Management

Review daily revenue reports and account for discrepancies.

Monitor expenses and ensure adherence to budget.

Prepare for weekly financial reviews and forecasts.

Ensure timely billing and collection of payments.

Evaluate pricing strategies based on occupancy and market trends.

5. Maintenance and Safety

Conduct regular inspections of the property for safety hazards.

Ensure all safety equipment is functional and accessible.

Schedule routine maintenance checks for all facilities and equipment.

Keep an updated log of repairs and maintenance requests.

Review emergency procedures and conduct drills with staff.

6. Marketing and Promotion

Analyze current marketing strategies and their effectiveness.

Collaborate with the marketing team on promotions and packages.

Monitor online presence and respond to reviews on platforms.

Engage with local businesses for potential partnerships.

Plan seasonal events or special offers to attract guests.

7. Inventory Management

Review inventory levels for supplies and amenities.

Place orders for necessary items in a timely manner.

Conduct regular audits of inventory to minimize losses.

Ensure proper storage and organization of supplies.

Coordinate with vendors for quality assurance.

8. Reporting and Documentation

Maintain accurate records of operational activities.

Prepare weekly and monthly reports for upper management.

Document any incidents or issues for future reference.

Ensure compliance with local regulations and licensing.

Keep updated logs of guest feedback and operational changes.

This checklist can serve as a foundational guide for operational managers in the hotel and hospitality sector to ensure smooth day-to-day operations and maintain high standards of service.

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