pharmacy virtual care

Verify patient identity (name, date of birth, contact information)

Obtain consent for virtual consultation

Ensure patient is registered in the pharmacy's system, or assist with registration if necessary

Verify patient's primary care provider and any relevant specialists

Screen for any specific needs (e.g., ADA accommodations) that may affect the consultation

Ensure technology readiness (internet connection, device compatibility)

Confirm appointment details (date, time, platform)

Prepare necessary documentation (medical history, current medications)

Here are some additional steps that could be included in the "Pre-Consultation Preparation" section of the virtual care checklist

Verify patient identity through secure methods (e.g., ID verification)

Inform the patient about privacy and confidentiality measures

Ensure the patient understands how to access the virtual platform (login instructions, links)

Prepare a list of questions or concerns for the consultation

Check for any required pre-consultation lab results or imaging reports

Review the patient’s previous consultation notes or records

Educate the patient about what to expect during the virtual consultation

Ensure the patient has a quiet, private space for the consultation

Test audio and video functionality prior to the appointment

Provide the patient with contact information for technical support if needed

Greet the patient and establish rapport

Review patient’s medical history and medication list

Discuss the purpose of the consultation and gather patient concerns

Conduct a thorough medication review

Evaluate the patient’s current health status

Identify any potential drug interactions or side effects

Provide medication therapy recommendations

Discuss adherence strategies and potential side effects

Offer lifestyle and wellness advice as needed

Schedule follow-up appointments as necessary

Document consultation findings and recommendations in the patient’s record

Communicate with the patient regarding any changes to their medication regimen

Ensure patient understands how to access virtual platforms

Provide technical support resources if needed

Follow up with the patient to address any technical issues encountered during the consultation

Gather patient feedback on the virtual care experience

Review clinical outcomes and effectiveness of recommendations

Implement improvements based on patient and provider feedback