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production support for a product

1. Pre-Deployment Preparation

Review Release Notes and Documentation

Ensure all code changes are merged and tested

Conduct a final round of testing (QA, UAT)

Validate deployment scripts and configurations

Confirm backup procedures are in place

2. Deployment Process

Schedule deployment window and notify stakeholders

Execute deployment in a controlled manner

Monitor logs for errors during deployment

Validate successful deployment of all components

Perform smoke testing to ensure critical functionality

3. Post-Deployment Monitoring

Monitor application performance metrics

Check system logs for errors and warnings

Ensure all services are running as expected

Review user feedback and bug reports

Set up alerts for critical incidents

4. Incident Management

Establish a communication plan for incident reporting

Document and categorize any incidents

Assign ownership for incident resolution

Investigate root causes of incidents

Implement fixes and verify resolution

5. Maintenance and Optimization

Schedule regular maintenance windows

Review system performance and usage statistics

Optimize code and database queries as needed

Plan for capacity and scalability improvements

Update documentation and knowledge base

6. Continuous Improvement

Conduct post-mortem analysis for major incidents

Gather feedback from team members and users

Identify areas for process improvements

Update training materials based on lessons learned

Establish a regular review cycle for support processes

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