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Property Cleaning

1. Pre-Cleaning Communication

Inform tenants about the cleaning schedule in advance.

Provide details on areas that will be cleaned and any access restrictions.

Encourage tenants to report any specific cleaning concerns or issues before the cleaning begins.

Confirm access arrangements for cleaning staff, including any special instructions.

2. Property Inspection

Inspect the property for any maintenance issues that may impact cleaning (e.g., leaks, damages).

Take note of areas that require special attention based on tenant feedback.

Assess the condition of furniture and fixtures that may need cleaning or repair.

3. Supplies and Equipment Preparation

Ensure all cleaning supplies are stocked and readily available.

Check the functioning of cleaning equipment (vacuums, mops, etc.) and replace or repair as needed.

Organize supplies into designated areas for easy access during cleaning.

4. Common Area Cleaning Protocols

Clean and sanitize high-touch surfaces (e.g., doorknobs, elevator buttons).

Dust and wipe down all common area furniture.

Ensure the cleanliness of mail areas and package drop zones.

Refresh air quality by replacing air filters or using air purifiers if available.

5. Unit-Specific Cleaning

Coordinate with tenants to schedule cleaning inside individual units.

Clean all surfaces, including baseboards and window sills, in each unit.

Ensure that any requested deep cleaning services are completed (e.g., carpet, upholstery).

Check for and address any pest control issues during the cleaning process.

6. Post-Cleaning Inspection

Conduct a thorough walkthrough of all cleaned areas to ensure quality.

Document any issues or areas missed during cleaning for follow-up.

Create a checklist of maintenance or repairs that may need to be addressed.

7. Tenant Follow-Up Communication

Send a message to tenants notifying them of completed cleaning and any maintenance issues found.

Ask for feedback on the cleaning process and any areas needing improvement.

Provide a contact for tenants to report ongoing issues or concerns related to cleanliness.

8. Review and Update Cleaning Procedures

Analyze tenant feedback and cleaning outcomes to improve future cleaning schedules.

Adjust cleaning protocols based on seasonal needs or property usage patterns.

Schedule regular meetings with cleaning staff to discuss improvements and challenges.

Maintain an ongoing log of cleaning issues and resolutions for future reference.

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