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quality audit template to measure effective interviews

Preparation

Define the purpose of the interview

Identify the key stakeholders involved

Prepare a list of relevant questions

Ensure the interview environment is conducive to discussion

Schedule the interview and confirm with participants

Interview Process

Begin with a brief introduction and outline the interview format

Establish rapport with the interviewee

Clearly explain the purpose and importance of the interview

Ask open-ended questions to encourage detailed responses

Actively listen and avoid interrupting the interviewee

Take notes or record the interview (with permission)

Evaluation Criteria

Assess the clarity and relevance of the questions asked

Evaluate the level of engagement from the interviewee

Review the completeness of the information gathered

Analyze the effectiveness of follow-up questions

Consider the interviewer's ability to manage the discussion flow

Post-Interview Review

Summarize key findings and insights from the interview

Discuss feedback with relevant stakeholders

Identify areas for improvement in the interview process

Document lessons learned for future interviews

Ensure follow-up actions are assigned and tracked

Continuous Improvement

Review and update the interview checklist regularly

Gather feedback from interviewers and interviewees

Implement changes based on feedback and outcomes

Monitor the effectiveness of revised interview practices

Schedule periodic training for interviewers on best practices

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