refined and comprehensive Morning Shift Duty Manager Checklist (06:30

1. Pre-Shift Preparation

Review the daily operations report from the previous shift.

Check the occupancy forecast and VIP arrivals for the day.

Ensure all necessary reports and documents are ready for the shift.

Prepare the daily briefing notes.

2. Staff Briefing

Conduct a morning briefing with all staff members.

Assign tasks and responsibilities for the day.

Discuss any special events or promotions occurring that day.

Address any issues or concerns from the previous shift.

3. Front Desk Operations

Verify the front desk is adequately staffed and prepared.

Ensure all systems are operational, including reservation and check-in software.

Confirm that all guest requests from the previous night are addressed.

Check for any outstanding payments or billing issues.

4. Housekeeping Coordination

Review the housekeeping schedule for the day.

Ensure all rooms are cleaned and inspected before check-in time.

Confirm that any special requests (e.g., extra amenities) are prepared.

Check inventory levels for cleaning supplies and amenities.

5. Food and Beverage Operations

Verify that breakfast service is set up and ready.

Check the restaurant and bar staffing levels for the day.

Ensure menus and specials are updated and visible.

Confirm that all food safety and hygiene protocols are being followed.

6. Maintenance and Facilities

Inspect common areas for cleanliness and maintenance needs.

Ensure that any reported maintenance issues are being addressed.

Check that all equipment and facilities are in good working order.

Confirm that emergency exits and safety equipment are accessible and functional.

7. Guest Relations

Review any guest feedback or complaints from the previous day.

Ensure that all VIP guests are acknowledged and welcomed.

Monitor guest satisfaction throughout the morning.

Address any guest issues or concerns promptly.

8. Financial Monitoring

Review cash handling procedures with front desk staff.

Ensure that daily revenue reports are accurate and submitted.

Monitor expenditures and budget compliance throughout the shift.

Prepare for end-of-shift financial reconciliation.

9. Closing Procedures (15:00)

Ensure all reports are completed and submitted.

Conduct a debriefing with the incoming manager about any ongoing issues.

Check that all staff have completed their tasks and are ready to leave.

Conduct a final inspection of the property before the end of the shift.

10. Post-Shift Documentation

Complete any necessary shift reports and documentation.

Document any incidents or noteworthy events during the shift.

Review and update the duty manager log for continuity.

Prepare for the next shift’s handover with notes and updates.

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refined and comprehensive Morning Shift Duty Manager Checklist (06:30 – 15:00) for InterContinental