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> resident support guidelines
resident support guidelines
Initial Contact
Greet the resident warmly and introduce yourself.
Ask how you can assist them today.
Listen actively to the resident's concerns.
Assessing Needs
Evaluate the resident’s immediate needs.
Inquire about any specific issues they may be facing.
Confirm understanding by summarizing their concerns.
Providing Resources
Offer relevant resources and information based on their needs.
Provide contact information for additional support services.
Ensure the resident understands how to access these resources.
Follow-Up
Schedule a follow-up meeting or call if necessary.
Document the resident's concerns and the support provided.
Encourage the resident to reach out again if they need further assistance.
Feedback and Improvement
Ask the resident for feedback on the support provided.
Discuss any areas for improvement in the support process.
Implement changes based on feedback to enhance future support.
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