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Resorts Detailed checklist

Pre-Arrival Planning

Confirm guest reservations and special requests

Prepare welcome packets for guests

Ensure transportation arrangements are in place (shuttle, taxis, etc.)

Verify that all amenities are stocked and ready

Here are some additional steps you could include in the Pre-Arrival Planning section

Send a pre-arrival email to guests with essential information, including check-in procedures and local attractions

Confirm any special dietary requirements or preferences noted during the reservation process

Review and update guest profiles to personalize their experience

Coordinate with housekeeping to ensure any specific room requests (e.g., extra pillows, cribs) are noted

Prepare a concierge guide with recommended activities, dining options, and local events

Check for any loyalty program benefits applicable to the guest's stay

Ensure that any scheduled experiences (e.g., spa appointments, tours) are confirmed and communicated to the guests

Set up a welcome message in the guest's room or on their device, including contact information for guest services

Confirm the arrival time of VIP guests and prepare a special welcome if applicable

Review any ongoing promotions or packages that might enhance the guest's experience during their stay

Arrival Experience

Train staff on warm welcome procedures

Ensure the lobby and front desk areas are clean and inviting

Prepare for guest check-in efficiency

Provide welcome drinks or snacks as part of the arrival experience

Guest Room Preparation

Inspect rooms for cleanliness and maintenance issues

Ensure all amenities (towels, toiletries, etc.) are replenished

Check for proper functioning of appliances and technology (TV, AC, Wi-Fi)

Prepare personalized touches (e.g., welcome notes, complimentary snacks)

On-Site Activities and Amenities

Plan and schedule daily activities (yoga, tours, entertainment)

Ensure all recreational facilities (pool, gym, spa) are operational and staffed

Stock supplies for outdoor activities (kayaks, bikes, etc.)

Maintain cleanliness and safety in all common areas

Dining Experience

Review menus for accuracy and seasonal updates

Ensure kitchen staff is trained on food safety and hygiene

Set up dining areas for breakfast, lunch, and dinner service

Plan for any special dietary needs of guests

Guest Services

Provide concierge services for local attractions and bookings

Train staff on handling guest inquiries and complaints

Ensure communication channels (phone, chat, in-person) are clear and accessible

Prepare for special occasions (birthdays, anniversaries)

Health and Safety Protocols

Review emergency procedures with staff

Ensure first aid kits are stocked and accessible

Conduct regular inspections of safety equipment (fire extinguishers, alarms)

Maintain cleanliness and sanitation standards throughout the resort

Post-Stay Follow-Up

Send thank-you emails or messages to guests

Request feedback through surveys or reviews

Analyze guest feedback for continuous improvement

Maintain guest profiles for future personalized service

This checklist can help ensure that all aspects of a resort's operation are covered for a smooth guest experience.

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