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Restaurant Impact Walk

Pre-Walk Preparation

Review previous impact walk findings and action items

Gather necessary materials (checklists, forms, pen)

Assign team members to specific areas of the restaurant

Conduct a brief meeting with team members to discuss the purpose and goals of the impact walk

Coordinate with the restaurant manager to ensure all necessary areas are accessible for inspection

Review any recent changes or updates to the restaurant layout or operations

Check and confirm the schedule for the impact walk with all team members

Ensure all team members are familiar with their assigned areas and responsibilities for the walk

Exterior

Check for cleanliness of exterior walls, windows, and doors

Inspect signage for any damage or needed repairs

Ensure outdoor seating area is clean and organized

Check for any safety hazards in parking lot or walkways

Evaluate the condition of the landscaping and ensure it is well-maintained

Verify that exterior lighting is functioning properly for safety and visibility

Check for any graffiti or vandalism on the building exterior

Inspect the condition of the building facade for any structural issues or damage

Evaluate the cleanliness and functionality of any outdoor amenities, such as bike racks or smoking areas

Check for any litter or debris in the parking lot or surrounding areas

Interior

Inspect cleanliness of dining area, including tables, chairs, and floors

Check restrooms for cleanliness and stocked supplies

Verify proper functioning of lighting, HVAC, and music systems

Ensure all staff are wearing proper uniforms and name tags

Check the condition of the bar area, including cleanliness and organization of supplies

Confirm that all menu items are properly displayed and priced

Inspect the condition of glassware, silverware, and other dining utensils

Verify that the POS system is functioning properly and staff are trained on its use

Check the cleanliness and organization of the kitchen prep areas

Ensure that all food storage areas are properly labeled and organized

Verify that all safety protocols are being followed, such as proper handling of food and use of protective equipment

Check the condition of the dining room decor and any signage for specials or promotions

Kitchen

Inspect cleanliness of kitchen equipment, including stoves, ovens, and fryers

Check for proper food storage and labeling

Verify food temperatures are being properly monitored and recorded

Ensure proper sanitation practices are being followed

Check for any signs of cross-contamination in food preparation areas

Inspect the organization and cleanliness of storage areas, including refrigerators and freezers

Verify that all kitchen staff are wearing appropriate personal protective equipment

Review food preparation processes to ensure they meet health and safety guidelines

Check that waste disposal procedures are being followed properly

Service

Observe staff interactions with customers for friendliness and professionalism

Check for proper table settings and presentation of food and drinks

Verify accuracy of orders and promptness of service

Gather feedback from customers on their dining experience

Assess cleanliness and organization of service stations

Evaluate efficiency of staff in clearing tables and resetting for new customers

Check for availability and cleanliness of amenities such as napkins, condiments, and menus

Observe staff communication and teamwork during peak dining times

Review the speed and accuracy of bill processing and payment transactions

Evaluate overall ambiance and atmosphere created by staff interactions with customers

Post-Walk Debrief

Discuss findings with team members and prioritize action items

Assign responsibilities for addressing any issues identified during the walk

Set deadlines for completing action items and follow-up on progress

Schedule next impact walk and assign team members to lead the effort

Gather feedback from team members on the impact walk process and how it can be improved for next time

Create a detailed report summarizing the findings and action items to be distributed to all team members

Discuss any positive aspects or successes observed during the impact walk and how they can be maintained or improved upon

Develop a plan for implementing changes and improvements based on the findings from the impact walk

Schedule a follow-up meeting to check in on progress with action items and address any new issues that may have arisen

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