room check

Pre-Arrival Inspection

  • Check reservation system for guest name and dates.
  • Review any special requests or preferences noted.
  • Cross-reference with the room availability.
  • Ensure payment information is confirmed.
  • Document any discrepancies for follow-up.
  • Assign rooms based on preferences and availability.
  • Ensure room types match guest profiles.
  • Update the system with room assignments.
  • Prepare welcome materials specific to each guest.
  • Notify housekeeping of any special arrangements.
  • Inspect cleanliness and maintenance of the room.
  • Check that all amenities are stocked and functioning.
  • Verify that bedding and towels are fresh.
  • Confirm that the room temperature is comfortable.
  • Ensure electronic devices are operational and secure.
  • Access the reservation system.
  • Review the list of arrivals for the day.
  • Note any changes or updates to guest details.
  • Communicate changes to relevant staff if necessary.
  • Locate the guest's profile in the system.
  • Identify any special requests or preferences.
  • Make notes for staff to be aware of during the stay.
  • Ensure any preferences are accommodated in the room setup.
  • Gather welcome materials such as letters or gifts.
  • Select amenities according to guest preferences.
  • Place items in the room before guest arrival.
  • Double-check for personalization and accuracy.
  • Inspect the bathroom for toiletries and supplies.
  • Check that linens are fresh and properly arranged.
  • Restock any depleted items before guest arrival.
  • Ensure a complete inventory of room essentials.
  • Check the thermostat settings upon entering the room.
  • Adjust the temperature to a comfortable range (around 70°F).
  • Ensure the air conditioning or heating is functioning properly.
  • Confirm settings before guest arrival.
  • Prepare the physical key or digital access code.
  • Label the key or code with the guest's name.
  • Place it in the designated pick-up area.
  • Verify that the key works before guest arrival.
  • Review the reservation for any special requests.
  • Inspect the room to confirm equipment is present.
  • Set up equipment in the appropriate locations.
  • Ensure all items are clean and safe for use.
  • Conduct a visual inspection of the entire room.
  • Check for cleanliness in all areas, including bathroom and floors.
  • Ensure furniture is arranged correctly and looks inviting.
  • Verify that all cleaning protocols have been followed.
  • Review any special requests noted in the guest's profile.
  • Confirm orders with suppliers for timely arrival.
  • Inspect items for quality and presentation.
  • Place items in the room as per guest specifications.

Room Cleanliness

  • Examine all floor areas for dirt, debris, or stains.
  • Vacuum carpets thoroughly, ensuring corners are clean.
  • Mop hard floors with appropriate cleaning solution.
  • Inspect edges for dust or buildup.
  • Ensure carpets/rugs are laid flat without wrinkles.
  • Wipe down all furniture surfaces with a suitable cleaner.
  • Check for scratches or damage on furniture.
  • Ensure fixtures are free from fingerprints and smudges.
  • Polish wood surfaces for shine.
  • Inspect for any missing items or decor.
  • Check for cleanliness in sinks, tubs, and toilets.
  • Scrub tiles and grout to remove stains.
  • Ensure mirrors are streak-free.
  • Inspect for mold or mildew around fixtures.
  • Verify that all surfaces are disinfected.
  • Use glass cleaner on windows and mirrors.
  • Wipe with a lint-free cloth for a streak-free finish.
  • Check window sills for dust or grime.
  • Inspect for any cracks or damages.
  • Ensure drapes or blinds are clean and functional.
  • Dust light fixtures with a microfiber cloth.
  • Inspect vents for dust buildup and clean if necessary.
  • Wipe baseboards with a damp cloth.
  • Check for cobwebs in corners.
  • Ensure all surfaces are free from dust.
  • Ensure linens are freshly laundered and pressed.
  • Check for any stains or tears in bedding.
  • Make the bed with pillows and blankets neatly arranged.
  • Inspect for proper mattress encasements.
  • Ensure extra linens are available and clean.
  • Open all drawers and closets to check for cleanliness.
  • Remove any items left behind by previous guests.
  • Organize items neatly within drawers and closets.
  • Wipe down surfaces inside drawers.
  • Check for odors and ventilate as needed.
  • Check that all essential toiletries are present.
  • Arrange toiletries neatly on bathroom counter.
  • Verify that items are within expiration dates.
  • Replace any empty or low-stock products.
  • Ensure toilet paper and towels are neatly folded.
  • Open refrigerator to check for cleanliness and odors.
  • Discard expired items and wipe down shelves.
  • Inspect kitchen appliances for cleanliness.
  • Ensure dishes and utensils are clean and organized.
  • Check for any water leaks or damages.
  • Empty all trash bins in the room.
  • Replace liners in each bin.
  • Wipe down the exterior of bins.
  • Check for any spills or messes around bins.
  • Ensure proper disposal of waste.
  • Inspect walls for stains, scuffs, or damage.
  • Check doors for marks or scratches.
  • Make a note of areas that require touch-up paint.
  • Ensure handles and locks are clean.
  • Report any significant damage for repair.
  • Check decorative pillows and throws for cleanliness.
  • Arrange items neatly and uniformly.
  • Inspect for any damage or wear.
  • Ensure colors and patterns match the room decor.
  • Replace any items that do not meet cleanliness standards.
  • Check for visible stains on carpets or rugs.
  • Smell for any unpleasant odors.
  • Vacuum thoroughly to remove debris.
  • Spot clean stains with appropriate cleaning products.
  • Report any persistent odors or stains.

Bed Presentation

Amenities Check

Maintenance Inspection

Safety and Security Assessment

Final Touches

Post-Inspection Documentation

Related Checklists