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Rooms Division Checklist

1. Front Office Operations

Ensure all guest check-in and check-out procedures are followed.

Verify that the front desk is adequately staffed at all times.

Check that the reservation system is updated and accurate.

Review daily arrivals and departures for any special requests or VIPs.

Ensure that all guest information is kept confidential and secure.

Confirm that the welcome experience for guests is warm and professional.

2. Housekeeping Operations

Inspect guest rooms for cleanliness and maintenance issues.

Ensure that housekeeping staff is following cleaning protocols.

Check that all public areas are clean and well-maintained.

Verify that laundry services are operating efficiently and on schedule.

Ensure inventory of cleaning supplies and linens is adequate.

Confirm that lost and found items are properly logged and stored.

3. Maintenance and Repairs

Conduct regular inspections of guest rooms and facilities.

Ensure that all maintenance requests are addressed promptly.

Verify that safety equipment (fire extinguishers, alarms) is functional.

Check that all HVAC systems are operating properly.

Ensure that outdoor areas (pools, gardens) are well-maintained.

4. Guest Services

Confirm that concierge services are available and well-informed.

Ensure that amenities (spa, gym, etc.) are functioning and clean.

Review guest feedback and address any concerns or complaints.

Check that transportation services (shuttle, taxis) are organized.

Ensure that all staff are knowledgeable about local attractions and events.

5. Staff Training and Development

Verify that all staff are trained on standard operating procedures.

Ensure that ongoing training sessions are scheduled and conducted.

Check that staff is familiar with emergency procedures and protocols.

Confirm that performance reviews are conducted regularly.

Encourage a culture of teamwork and communication among staff.

6. Financial Management

Review daily revenue reports for accuracy.

Ensure that all transactions are properly recorded.

Check that pricing for rooms and services is competitive and updated.

Verify that budgeting and forecasting processes are in place.

Monitor expenses to ensure adherence to budget.

7. Compliance and Safety

Ensure that all health and safety regulations are followed.

Verify that staff are trained in emergency evacuation procedures.

Check that food safety standards are upheld in all dining areas.

Confirm that guest data protection policies are implemented.

Ensure that all licenses and permits are up to date.

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