sale kpi
Overall Sales Performance
- Review all sales transactions within the specified time frame
- Calculate the total revenue from all sales
- Count the number of individual units sold in the specified time frame
- Ensure accuracy by verifying sales records
- Divide the total revenue by the number of units sold
- Round the average sale price to two decimal places
- Collect sales data from the previous period
- Calculate the percentage increase or decrease in sales
Sales Team Performance
- Review individual sales records for each team member
- Count the total number of sales made by each team member
- Calculate the conversion rate for each team member (Number of sales / Number of leads)
- Analyze the effectiveness of each team member in converting leads into sales
- Track the time it takes for each team member to close a sale
- Calculate the average time to close a sale across all team members
- Review sales targets set for each team member
- Compare actual sales performance to set targets for each team member
Customer Satisfaction
- Send out NPS surveys to customers after purchase
- Calculate NPS score based on responses
- Encourage customers to leave feedback and reviews
- Monitor and respond to feedback and reviews regularly
- Track the number of customers making repeat purchases
- Identify trends and reasons for repeat purchases
- Calculate customer retention rate by dividing the number of customers at end of period by the total number of customers at the start of the period
- Analyze factors contributing to customer retention
Marketing and Advertising
Inventory Management
Financial Metrics
Operational Efficiency
- Track the time it takes from order placement to delivery
- Identify bottlenecks in the order fulfillment process
- Implement strategies to streamline order processing
- Regularly audit orders to check for errors
- Provide training to employees to improve accuracy
- Implement quality control measures
- Set daily/weekly/monthly goals for number of sales calls
- Monitor and track the number of calls made by each salesperson
- Provide feedback and coaching to improve call effectiveness
- Track the number of leads generated vs. number of deals closed
- Identify reasons for lost deals and areas for improvement
- Implement strategies to increase closing ratio
Use in Manifestly