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> Service calls
Service calls
Pre-Call Preparation
Confirm the service request details.
Review customer history and previous service calls.
Prepare necessary tools and equipment.
Ensure vehicle is stocked with required parts.
Check the schedule for time allocation.
Arrival at Site
Park the vehicle safely and considerately.
Introduce yourself to the customer.
Confirm the service request with the customer.
Assess the situation and gather any additional information.
Service Execution
Explain the service process to the customer.
Perform the necessary repairs or maintenance.
Test the service to ensure proper functionality.
Document any changes or findings during the service.
Post-Service Activities
Clean up the work area.
Review the service performed with the customer.
Provide any necessary maintenance tips or recommendations.
Obtain customer feedback on the service experience.
Documentation and Follow-Up
Complete the service report.
Schedule any follow-up appointments if necessary.
Send a thank-you note or email to the customer.
Update customer records with service details.
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