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Pre-Shift Preparation

Review the daily occupancy and special events

Check for any VIP arrivals or notable guests

Ensure all necessary supplies are stocked (e.g., linens, toiletries, etc.)

Confirm any maintenance requests have been addressed

Gather information on any guest feedback from previous shifts

Here are some additional steps that could be included in the Pre-Shift Preparation section of your checklist

Review staff assignments and schedule for the shift

Conduct a quick team briefing to discuss key priorities for the day

Ensure that all equipment (e.g., computers, phones, POS systems) is functioning properly

Check that all safety and emergency equipment is in place and operational

Review any special requests or preferences for returning guests

Update staff on any changes to policies or procedures

Confirm that all food and beverage menus are up to date and properly displayed

Conduct a brief walkthrough of the property to assess cleanliness and organization

Verify that all necessary training materials or resources are available for staff

Discuss any ongoing promotions or events that need to be highlighted to guests

Front Desk Operations

Log into the property management system

Review and organize check-ins and check-outs for the day

Prepare welcome packets for arriving guests

Ensure the front desk area is clean and organized

Familiarize yourself with any group reservations or special requests

Here are some additional steps that could be included in the Front Desk Operations section of the New Shift Checklist

Review daily occupancy and room availability

Confirm any VIP arrivals and prepare special amenities as needed

Check and respond to any emails or messages in the front desk inbox

Ensure all necessary supplies (keys, registration forms, brochures) are stocked at the front desk

Review and update any relevant notices or announcements for guests (e.g., events, maintenance)

Conduct a quick briefing with team members to discuss any important updates or issues

Review any outstanding guest requests or issues from the previous shift

Familiarize yourself with local attractions or events to assist guests with inquiries

Test the functionality of the phone and communication systems (e.g., intercoms)

Ensure that the cash drawer is balanced and secure before starting the shift

Housekeeping Coordination

Review the housekeeping schedule for the day

Confirm that all rooms are ready for check-in

Communicate any special cleaning requests or deep cleans required

Ensure that housekeeping staff has the necessary supplies and equipment

Check for lost and found items from the previous shift

Certainly! Here are some additional steps that could be included in the Housekeeping Coordination section of a New Shift Checklist

Conduct a brief meeting with housekeeping staff to outline daily priorities and expectations

Verify that all public areas are clean and well-maintained before guest arrivals

Inspect a sample of cleaned rooms to ensure quality standards are met

Coordinate with maintenance staff regarding any repairs needed in guest rooms or public areas

Update the housekeeping log with any special requests or notable incidents from the previous shift

Assign specific areas or floors to housekeeping staff for efficient coverage

Monitor the status of rooms being cleaned to ensure timely turnaround for check-ins

Review any guest feedback regarding housekeeping from the previous day to address concerns

Ensure that all safety and sanitation protocols are being followed by housekeeping staff

Prepare a list of any VIP arrivals or special guests requiring additional attention from housekeeping

Food and Beverage Readiness

Confirm restaurant and bar opening times and staff schedules

Review the menu for any changes or specials

Ensure that all food and beverage inventory is stocked and organized

Check that the dining area is clean and set up for service

Prepare for any group meals or events scheduled for the shift

Here are some additional steps you could include in the Food and Beverage Readiness section of your New Shift Checklist

Verify that all necessary equipment (e.g., ovens, grills, coffee machines) is operational and clean

Conduct a quality check on food items and beverages to ensure freshness and proper storage conditions

Prepare and set up any necessary serving stations (e.g., buffet, salad bar) as required for the shift

Ensure that glassware, cutlery, and dishware are clean and readily available for service

Review and organize any promotional materials or signage for the day’s specials

Confirm that the point-of-sale (POS) system is functioning properly and that staff is trained on any new features or updates

Coordinate with the kitchen staff to ensure they are aware of any special requests or dietary restrictions for the shift

Establish a system for communicating food and beverage orders efficiently between the front of house and kitchen staff

Check that the bar is stocked with glassware, garnishes, mixers, and other necessary supplies for drink service

Ensure that any outdoor dining areas are set up and prepared for service, if applicable

Guest Services and Communication

Review any guest requests or issues from previous shifts

Ensure all communication tools (phones, radios) are functioning properly

Brief staff on any special instructions for guest interactions

Prepare for any concierge services or recommendations for guests

Discuss any promotions or packages to be highlighted during the shift

Here are some additional steps that could be included in the Guest Services and Communication section of the New Shift Checklist

Conduct a brief team huddle to reinforce the importance of guest satisfaction

Review the day's scheduled events or activities that may affect guest experience

Confirm any VIP arrivals or special guests and ensure proper recognition procedures are in place

Ensure staff are aware of any changes in hotel policies or procedures that may impact guest interactions

Discuss common guest inquiries and provide staff with the necessary information to address them effectively

Remind staff to personalize interactions with guests to enhance their experience

Encourage staff to share any feedback or suggestions from guests during the previous shift

Review emergency procedures and ensure staff knows how to communicate these to guests if needed

Assign specific roles or tasks related to guest services to ensure smooth operations

Remind staff to check for any special requests made by guests during check-in or at previous interactions

End of Shift Procedures

Document any important notes or incidents during the shift

Prepare a report for the incoming shift team

Review cash and credit card transactions for accuracy

Ensure that all areas are clean and organized before leaving

Conduct a debrief with the team to discuss any challenges or successes

Here are some additional steps that could be included in the End of Shift Procedures section of the checklist

Secure all cash and valuables in the designated safe or storage area

Check inventory levels and note any supplies that need to be reordered

Turn off or log out of any electronic systems or devices used during the shift

Ensure that all equipment is properly cleaned and stored

Confirm that all guest requests or issues have been addressed or passed on to the incoming team

Lock all doors and windows to ensure security

Review and update shift logs or records as necessary

Conduct a final walk-through of the premises to ensure everything is in order

Communicate any unresolved issues or ongoing tasks to the incoming shift leader

Sign off on the completion of shift duties in the designated logbook

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