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Shipment tracking

1. Pre-Shipment Preparation

Confirm order details (items, quantities, destination)

Verify payment status and fraud checks

Prepare shipping labels and documentation

Select appropriate packaging materials

2. Carrier Selection

Evaluate shipping options (cost, speed, reliability)

Choose the best carrier based on the shipment requirements

Schedule pick-up or drop-off with the carrier

3. Shipment Processing

Update order status to 'Shipped' in the system

Generate tracking number from the carrier

Communicate tracking number to the customer via email or SMS

Update shipping details in the order management system

4. Real-Time Tracking

Monitor the shipment status regularly through the carrier’s tracking system

Check for any delays or issues in transit

Update the customer proactively if there are any changes

5. Customer Communication

Send confirmation of shipment with tracking information

Provide estimated delivery date and any relevant updates

Create a FAQ section for common shipping inquiries

6. Post-Delivery Follow-Up

Confirm delivery with the carrier’s tracking system

Send a follow-up message to the customer to ensure satisfaction

Provide instructions for returns or exchanges if necessary

7. Review and Analysis

Analyze shipping performance metrics (delivery times, damages, customer feedback)

Identify areas for improvement in the shipping process

Update shipping strategies based on data insights

8. Documentation and Compliance

Ensure all shipping documentation is accurate and compliant with regulations

Archive shipping records for future reference and audits

Review and update shipping policies as needed

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