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> shop rules
shop rules
General Conduct
Treat all customers and coworkers with respect.
Keep noise levels to a minimum.
Follow all instructions from management.
Safety Protocols
Wear appropriate personal protective equipment (PPE) at all times.
Report any hazards or unsafe conditions immediately.
Know the location of first aid kits and emergency exits.
Cleanliness and Organization
Keep workstations clean and organized.
Dispose of waste properly in designated containers.
Restock supplies as needed and inform management when low.
Customer Service
Greet customers promptly and courteously.
Address customer inquiries and concerns with patience.
Ensure accurate and efficient transaction processing.
Here are some additional steps that could be included in the Customer Service section
Provide knowledgeable assistance and product recommendations based on customer needs
Maintain a friendly and approachable demeanor at all times
Follow up with customers to ensure satisfaction with their purchases
Handle returns and exchanges in accordance with store policies while remaining empathetic
Actively listen to customer feedback and suggestions for improvement
Offer loyalty program information and benefits to returning customers
Keep informed about current promotions and sales to effectively communicate with customers
Thank customers for their business and invite them to return
Product Handling
Follow proper lifting techniques to avoid injury.
Handle products carefully to prevent damage.
Maintain accurate inventory records and report discrepancies.
Closing Procedures
Complete all cleaning duties before leaving.
Ensure all equipment is turned off and secured.
Lock up the premises and set alarm if applicable.
Here are some additional steps you could include in the Closing Procedures section of your new shop rules checklist
Count and record the cash register totals and secure cash in the safe
Check for any remaining customers and ensure they have exited the premises
Turn off and unplug any unnecessary electrical devices to save energy
Double-check that all windows are closed and locked
Review and update any inventory logs as needed
Ensure all products are properly shelved or stored away
Set the thermostat to the appropriate temperature before leaving
Dispose of any trash and ensure recycling bins are emptied
Confirm that all alarms and security systems are functioning properly
Leave a note for the next shift with any important updates or issues encountered during the day
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