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> simple warranty claim field list
simple warranty claim field list
Customer Information
Collect customer name
Obtain contact information (phone number, email)
Record purchase date
Confirm product model and serial number
Issue Description
Ask customer to describe the issue
Note any troubleshooting steps already taken
Record any relevant photos or documentation
Warranty Verification
Check warranty status (valid/expired)
Verify coverage details (parts, labor, duration)
Confirm if the issue falls under warranty terms
Required Documentation
Ensure receipt of purchase is available
Collect any previous service records
Obtain completed warranty claim form
Next Steps
Explain the claim process to the customer
Provide an estimated timeline for resolution
Inform customer of any follow-up required
Final Review
Double-check all collected information for accuracy
Ensure all documentation is complete
Confirm next steps with the customer before concluding the call/visit
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