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Staff training

I. Pre-Training Preparation

Assess training needs based on staff roles and experience

Develop a training curriculum and timeline

Select appropriate training methods (e.g., in-person, online)

Gather and prepare training materials (handouts, videos, etc.)

Notify staff of required training and expectations

II. Orientation for New Hires

Explain the restaurant’s mission statement and vision

Introduce key team members and their roles

Provide an overview of the organizational structure

Outline the benefits and opportunities available to employees

Review health and safety regulations applicable to the restaurant

III. Service Standards Training

Discuss the importance of first impressions and ambiance

Cover the steps of service from greeting to farewell

Provide training on upselling techniques and suggestive selling

Role-play scenarios for handling difficult customers

Teach effective communication skills and body language cues

IV. Food Safety and Hygiene Training

Explain the importance of food safety in customer satisfaction

Review cleaning schedules and responsibilities

Conduct hands-on training for proper food prep procedures

Discuss the importance of pest control and prevention

Provide resources for continuous learning on food safety

V. Equipment and Technology Training

Explain the importance of equipment maintenance and care

Provide hands-on training for all kitchen appliances

Teach staff how to troubleshoot common equipment issues

Review the process for reporting equipment malfunctions

Introduce any mobile or handheld devices used for service

VI. Ongoing Training and Development

Create a mentorship program pairing new staff with experienced team members

Organize team-building activities to enhance collaboration

Encourage participation in industry workshops or seminars

Facilitate regular check-ins to discuss career goals and aspirations

Promote a culture of continuous improvement and learning

VII. Evaluation and Feedback

Implement a system for tracking training completion and performance

Conduct one-on-one meetings to discuss individual progress

Use customer feedback to inform training adjustments

Gather suggestions for future training topics from staff

Review and revise training objectives based on industry trends and needs

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