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Staff Training Checklist

Pre-Training Preparation

Review training materials and resources

Schedule training sessions and assign trainers

Prepare training room or area with necessary equipment and materials

Basic Training

Review company policies and procedures

Introduce staff to company culture and values

Provide training on basic job duties and responsibilities

Food Safety Training

Review proper food handling and storage procedures

Train staff on proper sanitation and hygiene practices

Provide information on food allergies and dietary restrictions

Customer Service Training

Teach staff how to interact with customers in a professional manner

Provide training on handling customer complaints and resolving issues

Review techniques for upselling and increasing customer satisfaction

POS System Training

Train staff on how to use the restaurant's POS system

Provide information on processing payments and managing orders

Review procedures for voids, refunds, and discounts

Alcohol Service Training

Review laws and regulations regarding alcohol service

Train staff on responsible alcohol service practices

Provide information on identifying and handling intoxicated customers

On-the-Job Training

Provide hands-on training for staff in their specific job roles

Monitor performance and provide feedback

Offer additional training as needed for improvement

Post-Training Evaluation

Conduct assessments to measure staff's understanding of training materials

Gather feedback from staff on training sessions

Identify areas for improvement and future training needs.

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